Systems and Infrastructure Technician - Pharma

Description

Job Summary: We are seeking a Systems and Infrastructure Support Technician for a highly regulated pharmaceutical environment, providing on-site support for critical systems and IT equipment. Key Highlights: 1. On-site technical support in a regulated pharmaceutical industrial environment 2. Management and maintenance of critical systems, laboratory equipment, and IT infrastructure 3. Opportunity for professional development within an international team Madrid Systems and Infrastructure Technician \- Pharma **Capgemini Engineering**, a global leader in engineering services, unites teams of engineers, scientists, and architects to help the world’s most innovative companies unlock their potential and contribute to a better future. From autonomous vehicles to life-saving robots, our digital technology and software experts think beyond convention, delivering unique R\+D and engineering services across all industries. Capgemini Engineering’s **Digital Continuity \& Manufacturing (DC\&M)** team specializes in providing strategic solutions for the digitalization of engineering and industrial processes, ensuring digital continuity throughout the entire product lifecycle—from design to maintenance. We focus on optimizing operational efficiency and driving innovation by integrating advanced technologies such as automation, industrial *IoT*, and digital twins, helping companies rapidly adapt to market demands and maintain a competitive edge. We are currently expanding our team and seeking to hire a Systems and Infrastructure Support Technician to join the support team for a highly regulated pharmaceutical industrial environment. The selected candidate will provide on-site support for critical production systems, laboratory equipment, and IT infrastructure, with an analytical, detail-oriented, and end-user-focused approach. Key Responsibilities: * Level 1 on-site technical support for incidents involving systems, equipment, and network devices at the pharmaceutical plant. * Incident, request, change, and escalation management, documentation, and closure, including escalation to higher support levels. * Review of computer equipment, audit trails, inventory, and configurations. * User management in laboratory systems. * Execution of patching, updates, and preventive maintenance tasks on equipment. Requirements: * Experience managing Windows Server environments, including administration, maintenance, and incident resolution. * Solid knowledge of network infrastructure, covering basic configuration, diagnostics, and communications equipment support. * Proficiency in microcomputer tasks—both hardware and software—with a focus on user support in critical environments. * Experience with Oracle databases and ability to perform SQL queries for analysis and verification. * Familiarity with Citrix platforms and virtualization environments used for daily operations. * Prior experience with MES systems—especially PharmaSuite—and service management tools such as ServiceNow is highly desirable. * Minimum English level B2; C1 preferred. Candidates holding a disability certificate will be positively considered under our inclusion and diversity policy. We welcome all applications. We offer an extensive portfolio of training programs—both in-person and online—including certifications. Even if you do not meet 100% of the desired qualifications, we would love to meet you! Our commitment to inclusion and equal opportunity is reflected in our Equality Plan and Code of Ethics, which guarantee professional development for employees and fair, non-discriminatory selection practices—free from discrimination based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance. **What can we offer you?** An international Digital Continuity \& Manufacturing community where you can collaborate with experts worldwide. A tailored career development plan and customized training programs aligned with your role. Access to over 400 internal training courses and platforms such as Coursera, Udemy, Pluralsight, Harvard Manager Mentor, among others. Language training in English, French, and German through Education First (EF). **Why Capgemini?** Capgemini is a global leader in transforming clients’ businesses by harnessing the full power of technology. Guided by our purpose—to achieve an inclusive and sustainable future through technology and the energy of those who build it—we are a responsible and diverse company, an international leader in IT and engineering services, with over 360,000 professionals across more than 50 countries. With a strong 55-year heritage and deep industry expertise, clients trust Capgemini to address their full business needs—from strategy and design to operations—powered by the fast-evolving worlds of cloud, data, AI, connectivity, software, platforms, and digital engineering. In 2022, the Group reported global revenues of €22 billion. Rewrite your future. Join our team! www.capgemini.com/es\-es \#LI\-NP1 Ref. code 429505\-es\_ES Posted on 03 Mar 2026 Experience level Experienced Professionals Contract type Permanent Location Madrid Business unit Engineering and R&D Services Brand Capgemini Engineering Professional communities Products \& Systems Engineering