Service Desk Support N1

Description

Job Summary: We are seeking a Service Desk Support N1 to join our User Support Center team and resolve customer service requests in Workplace. Key Highlights: 1. You will be part of a diverse and collaborative team. 2. We promote flexible working hours and remote work. 3. We offer continuous learning and personalized career development. #### **Humanizing Technology.** We are a large company with the spirit of a start\-up. We organize ourselves into expert knowledge units that collaborate with each other. Therefore, we seek **curious individuals**, who are **motivated by challenges and eager to grow both personally and professionally**, and who wish to join our team to make a **positive impact** on the world through technology. **ARE YOU READY FOR THE CHALLENGE?** ------------------------ As a **Service Desk Support N1**, you will join our **User Support Center** team, where we assume responsibility for multi-client support certified under ISO 20000 and operate using industry-standard methodologies such as ITIL. Our User Support Center has implemented a talent management approach focused on enhancing team well-being and performance. **WHAT WILL YOU DO ON A DAILY BASIS?** ------------------------------- * You will handle service requests submitted by our customers in the Workplace domain. * You must understand the customer’s request, identify and apply the best known solution from within our systems. In cases where no documented solution exists, you will collaborate with your colleagues to find, implement, and help document the solution. * You will monitor open cases to ensure proper SLA compliance. **WHAT DO WE EXPECT FROM YOU?** ------------------------- * Higher Vocational Training Degree in Computer Systems Administration, or currently enrolled in such a program. * Languages: + English required at minimum B2 level + Catalan required at minimum B2 level #### **WHAT WILL YOU FIND AT SEIDOR?** * **A diverse team**. We respect differences that make us more human. * **Teamwork**. We work collaboratively and learn from one another. * **Flexibility and work-life balance**. Remote work is in our DNA. We promote flexible working hours and offer a shortened workday on Fridays and during July and August. * **Continuous learning**. Training in languages, technical skills, certifications, etc. * **Personalized career development**, empowering you to decide how far you want to go. * **Autonomy**, and the opportunity to propose and drive new initiatives. * **Flexible compensation program**: daycare, meal, transportation vouchers, and private health insurance. * **Exclusive discounts and special conditions** on technology, leisure, travel, etc. * You can participate in **socially responsible and environmental initiatives**. * If you have international aspirations, **we operate in 45 countries**. **Join our team and help us humanize the world through technology!**