Customer Support Specialist

Description

Job Summary: We are seeking a solution-oriented and empathetic customer service professional to handle inquiries and ensure Sharingful's mission of democratizing subscriptions. Key Highlights: 1. Customer-centric focus and service orientation 2. Handling inquiries and representing Sharingful's values 3. Remote work with flexible hours and free subscriptions Sharingful is a **revolutionary marketplace** that enables users to share the costs of their digital subscriptions, achieving significant savings compared to paying for individual subscriptions. Our goal is to **democratize access to streaming services** and help users find group partners to share subscriptions, saving them time and administrative effort. **What we look for in you:** * **Customer focus**: You can empathize with customers and prioritize delivering fast, effective solutions. * **Service orientation and empathy**: You enjoy helping others and handle each case with sensitivity and professionalism. * **Solution-oriented**: You confidently tackle problems and swiftly identify practical solutions. * **Strong writing skills**: You have advanced keyboard proficiency and can respond to emails and chats **accurately and promptly**, maintaining a professional yet approachable tone. * **Adaptability**: You thrive in a dynamic, fast-paced environment and can manage a high volume of daily interactions. * **Teamwork and independence**: You work autonomously on a day-to-day basis while also collaborating effectively with your colleagues. * **Marketplace operations experience**: You possess prior knowledge or experience managing marketplace platforms. * **Organization and communication**: You are structured and communicate clearly and effectively. **Your key responsibilities:** * **Support users**: Handle inquiries, issues, and complaints via our communication channels, including **email, online chats, CRM, and social media**. * **Represent Sharingful's values**: Ensure every interaction reinforces our mission of democratizing subscriptions. * **Work with advanced tools**: Operate systems such as ticketing platforms, operational back-office systems, and email to optimize the customer experience. * **Contribute to the team**: Collaborate on continuous process improvement and share ideas to deliver exceptional service. **What we offer:** * **Remote work**: Work comfortably from wherever you prefer. * **Working hours**: To be agreed upon based on candidate and team needs. * **Flexible schedule**: We adapt to your needs to ensure a healthy work-life balance. * **Free subscriptions**: Enjoy digital services at no cost as part of your role at Sharingful. Work location: Remote