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Position Summary: Accent Social is seeking a coordinator for home care services, responsible for supervising teams, managing incidents, and ensuring service quality. Key Responsibilities: 1. Team coordination and leadership for regional teams 2. Supervision of staff performance and quality standards 3. Conflict resolution, incident management, and preparation of technical reports Accent Social is a Catalan company specializing in support for dependent individuals, respecting their autonomy and accompanying them throughout their life journey. Do you want to join us and become part of a great company? What are we looking for? • MANDATORY QUALIFICATION: Diploma and/or Bachelor’s Degree in Social Work and/or Social Education. • Desirable training in Home Help Services. • Prior experience in coordination or management roles within home help services. • Knowledge of regulations related to Home Help Services / SAD management tools. What will your functions and responsibilities be? • Coordinate and lead the team of regional coordinators. • Supervise staff performance and ensure compliance with quality standards. • Prepare technical reports detailing the implementation of specific services, as well as evaluations thereof, whenever required by the City Council. • Resolve conflicts and manage incidents arising during service delivery. • Conduct home visits deemed necessary in response to serious situations or incidents affecting service delivery. • Carry out regular evaluations and provide feedback to improve performance. • Manage billing and prepare reports. Organize and oversee social work activities at the Center through appropriate goal planning and rationalization of workload. What do we offer? • Full-time working schedule • Working hours: Monday to Friday, 08:00–15:00; Tuesdays: 08:00–17:00 • Contract type: Temporary, with real possibility of continuation Accent Social is committed to guaranteeing equal opportunities, promoting balanced representation between women and men, and fostering labor inclusion of vulnerable groups. Applications from candidates for positions with underrepresentation of women are especially welcome. By submitting your job application, Accent Social will process your personal data as the data controller to evaluate your candidacy and, if applicable, contact you. The legal basis for such processing is your application for the published vacancy. The data processed will be those contained in your profile on this employment portal, without prejudice to any additional information you may provide later. Should you not be selected, your data will not be retained, nor will any personal data be shared with third parties. • Coordinate with Social Services. • Conduct home visits to introduce users to their assigned family caregiver or cleaning assistant, as well as follow-up visits, emergency visits, and evaluations of services delivered to users. • Identify and report service incidents or urgent social issues to company management. • Participate in training programs for family caregivers and cleaning assistants. • Manage user-related incidents and prepare social reports. * Minimum 1 year of experience. Experience in Home Help Services. * Competencies / Knowledge: Bachelor’s Degree in Social Work and/or Social Education. * Availability of personal vehicle * Temporary employment contract (3 months) * Full-time working schedule * Gross monthly salary ranging from '1600' to '1610' * Additional relevant information: Covering a medical leave, with real possibility of transition to an indefinite-term contract
