IT Support Technician (N2)

Description

There are projects where your work makes a difference every day. In this position, you will join an **IT support team**, primarily resolving incidents related to Windows, Microsoft 365, and Active Directory, while providing support for workstations, applications, and corporate devices. Additionally, you will enjoy a stable, close-knit environment with opportunities for continued professional growth. **Technology Stack** --------------------- **Windows 10/11**, **Microsoft 365**, **Active Directory**, **Intune**, **Entra ID**, **TCP/IP**, **VPN**, **PowerShell** **Project / Mission** --------------------- You will join an IT support team responsible for ensuring the proper functioning of end-user workstations and the technological services used by users. As an **N2 Support Technician**, you will manage incidents escalated from Level 1, perform advanced diagnostics, and participate in the basic administration of users, devices, and corporate services. **Your Responsibilities** ------------- * Diagnose and resolve **Level 2 incidents** related to hardware, software, operating systems, and connectivity. * Administer users, groups, permissions, and devices in **Active Directory / Entra ID**. * Provide support for **Windows 10/11, Microsoft 365, Outlook, Teams, and corporate applications**. * Configure and maintain computers, devices, printers, **VPN**, and peripherals. * Analyze connectivity issues related to **TCP/IP, DNS, DHCP, Wi\-Fi, and LAN networks**. * Escalate complex incidents to system, network, or vendor teams, documenting diagnostics and actions taken. **Requirements** -------------- * Prior experience in **N2 IT support, Help Desk, or Service Desk**. * Solid knowledge of **Windows 10/11 and Microsoft 365**. * Experience with **Active Directory**, including user, group, and permission management. * Networking knowledge: **TCP/IP, DNS, DHCP, VPN, and Wi\-Fi**. * Experience diagnosing and resolving hardware and software incidents. * Ability to perform technical troubleshooting and manage incidents escalated from Level 1 support. **Conditions** --------------- **Work Mode:** On-site work in Montornès del Vallès **Working Hours:** 09:00–18:00, Monday to Friday **Annual Gross Salary (SBA):** €25,000/B per year under employment contract, or €20/H as a freelancer.