Customer Support Agent

Description

**Company Description** We are SkillOnNet, leaders in iGaming entertainment, delivering the most engaging and trustworthy experience possible to our customers while reinventing the gaming industry. We operate over 30 renowned brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many others. We are committed to long-term sustainable development and aim to revolutionize our industry for the benefit of our players, ourselves, and the broader entertainment sector. **Job Description** As a **Customer Support Agent**, you will interact with customers and assist them with their inquiries. You will represent the company, so you must possess a dynamic and responsible personality, as well as the ability to work rotating shifts. **Responsibilities:** * Communicate effectively with customers. * Strong focus on quality, with particular attention to detail and accuracy. * Deliver exceptional customer experiences and resolve issues from first contact. * Resolve product and service problems by clarifying customer complaints, identifying the root cause of incidents, determining and explaining the best course of action, and following up accordingly to ensure resolution. * Respond promptly and professionally to customer inquiries via web chat, email, and telephone. * Escalate or refer requests when necessary. * Conduct thorough investigations into player concerns and questions. * Promote a "Safe Gaming" philosophy. * Stay updated on regulations, processes, and licensing requirements. * Contribute to collective efforts by achieving required outcomes. * Go above and beyond to exceed customer expectations during interactions. * Participate in induction and initial training programs (*Onboarding*). **What We Are Looking For:** * Good command of English, with strong written and verbal communication skills. * Prior customer service experience is valued but not mandatory, as the company provides comprehensive internal training. * Solid communication and public relations skills, coupled with excellent active listening abilities. * Customer orientation and the ability to adapt and respond to diverse personalities and character types. * Proficiency in computer usage and touch-typing skills. * Ability to work under pressure. * Responsibility, sense of duty, and meticulousness. * Demonstrates high levels of reliability, responsibility, and confidentiality when handling sensitive financial and personal data. * Flexibility to work rotating shifts, including nights, weekends, and holidays. **What We Offer:** * Excellent work environment * Gift cards for birthdays and special occasions * Fully equipped kitchen * Corporate activities (company events, daily snacks, etc.) * Casual dress code * Professional growth opportunities within one of the world’s largest iGaming companies **What It’s Like to Work at SkillOnNet!** SkillOnNet firmly believes in putting people first. Our multicultural, family-oriented culture drives our company. We care deeply about our team and ensure we provide the most relevant and valuable tools, benefits, and resources. Salary: €18,000.00–€20,000.00 per year Benefits: * Company events * Training program Application Questions: * What are your salary expectations? Please indicate whether they are negotiable. * Please state your level of English. * Are you available to work rotating shifts? Work Location: On-site employment