Airport Assistant

Description

Job Summary: We are seeking a professional to organize airport traffic, coordinate transfers, maximize services, and manage incidents for corporate and end customers. Key Responsibilities: 1. Organization and optimization of airport transfers. 2. Incident management and customer service (corporate and end customers). 3. Direct reporting to the Airport Manager in a dynamic environment. **Description:** ---------------- ***Who Are We?*** At **BDXperience**, the travel division brand of **W2M**, part of the **Iberostar Group**, we operate with a clear purpose: delivering the best and most authentic travel experience, supported by local, committed, close-knit, and destination-expert teams. As a receptive operator, we provide services across major holiday destinations, backed by a strong track record enabling deep knowledge of each location’s offerings and resources. This allows us to deliver agile responses and advantageous conditions for our clients at all times. Our proposition rests on three pillars: * *Technological innovation* * *Exclusive product* * *Sustainable commitment* These are our differentiating objectives—defining every experience we design. ***What Will Be Your Functions and Responsibilities?*** Reporting directly to the **Airport Manager**, you will organize airport traffic in coordination with the office to maximize transfer services at minimal cost. Your focus will be on corporate customer service and, above all, cost efficiency. You will maintain contact with both end customers and representatives of tour operators represented by BDX, handle transportation emergencies, and resolve them promptly. * Corporate customer assistance (tour operators represented by BDX) at the airport * End-customer assistance at the airport * Organization and occupancy optimization of airport transfers * Management of delays and short-term reactive measures * Follow-up on possible post-travel incidents * Communication with tour operators. **Requirements:** --------------- ***We’ll Love You If You Are...*** * An effective communicator (oral/written) and empathetic, capable of understanding customer needs and concerns. * Detail-oriented. * Able to work under pressure, set priorities, meet deadlines, and demonstrate a proactive, solution-oriented attitude—anticipating problems and proposing solutions. * Dynamic, methodical, highly organized, and skilled at teamwork, facilitating collaboration among colleagues. * Experienced in hotel guest assistance and excursion sales. * Advanced English; additional languages are valued. * **Mandatory: Start date in March.** ***Bonus If You Also Have...*** * Minimum 2 years’ experience in a similar role (DMC traffic + airport). * Knowledge and skills: * Familiarity with local areas and hotels. ***What Do We Offer?*** Being part of ***W2M·People*** has its advantages—because our team’s well-being is a top priority. Joining our project goes beyond filling a position: it’s an experience of personal growth and care. * We support your professional development through continuous training programs and internal mobility opportunities. * We optimize your finances via our flexible compensation program and agreements with financial institutions. * We want you to fully enjoy your free time—with exclusive discounts on travel and hotel stays. * You—and your loved ones—matter to us: therefore, your birthday is a paid day off so you can celebrate it your way. We’re looking for talent to continue driving our destination operations forward. We’re looking for talent to continue driving our destination operations forward.