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Summary: This operational, client-facing role in Customer Success manages a client portfolio, running monthly payroll, tax filings, and acting as an internal voice for product improvement. Highlights: 1. Oversee day-to-day client operations and manage critical deadlines 2. Act as the internal voice of the client to drive product improvements 3. Join early to shape how the company serves and grows its client base **About Valeria** Valeria is building the future of HR and payroll in Spain. We're an AI\-native platform that automates contracts, payroll, and compliance for companies with high employee turnover (hospitality, delivery, events, agriculture). We're rethinking how an entire industry works — moving from manual, error\-prone processes to intelligent automation. We're a fast\-growing startup backed by top investors, disrupting a €5B\+ market that's still stuck in spreadsheets and legacy software. **The Role** This is an operational role with a client\-facing layer as part of our Customer Success team. You'll own a portfolio of clients end\-to\-end: running their monthly payroll cycle, managing tax and Social Security filings, handling employee changes, and being the person they trust to keep everything on track. You'll also be a key voice internally — flagging what's broken, what slows things down, and what clients actually need from the product. **What You'll Do** * Oversee day\-to\-day client operations: payroll processing, contract management, employee changes, and ongoing support * Prepare, review, and submit monthly payroll and all corresponding tax filings (Modelo 111, 190, etc.), ensuring accurate reconciliation with Social Security (Seguros Sociales) * Own all critical deadlines — monthly closings, tax submissions, SS filings, employee communications — and proactively manage any risks * Identify bottlenecks in the payroll process and run experiments (checklists, automated validations, improved approval flows) to increase speed, accuracy, and profitability * Act as the internal voice of the client — consolidating feedback and needs to help prioritise product improvements and new labour/fiscal service offerings **Who You Are** * 1–2 years of experience in a gestoría, labour consultancy, or HR department * Hands\-on experience running payroll end\-to\-end: nóminas, Seguros Sociales, Modelos 111/190 * Comfortable with altas/bajas in TGSS and dealings with SEPE, INSS, and other public bodies * Experience with HR/payroll software (A3, Nominasol, Sage, or similar) — you know what good looks like and what's painful * English — our team is international * Organised and deadline\-driven — you don't let things slip through the cracks * Clear communicator: clients feel in good hands with you, even when things get complicated * You spot inefficiencies and actually do something about them **Nice to Have** * Background in SaaS or tech\-enabled services * Experience working across multiple clients simultaneously (multi\-client gestoría environment) **What We Offer** * Competitive compensation: €20\.000 – €25\.000 gross salary \+ equity * Free lunch when you're at the office (thanks to Nora) * Flexible remuneration with Coverflex * Flexibility: Hybrid setup (HQ in Barcelona), 60 days/year remote work from anywhere, unlimited PTO * Mission\-driven work: Transform how payroll and HR are done in Spain — solve real problems for real businesses and their employees * Founding team impact: Join early enough to shape how we serve and grow our client base * Ownership and autonomy: Direct collaboration with founders, your voice matters in product, process, and positioning decisions * Modern culture: We care about client outcomes, honest feedback, and building things that actually work **Why Join Valeria Now?** * Timing: We're past the idea stage with real customers and revenue, but early enough that you'll define how we scale * Market opportunity: €5B\+ market in Spain, every company with employees needs payroll, and current solutions are outdated and painful * Product\-market fit: We're solving a painful, expensive problem with a product customers actually love
