Receptionist

Description

Position Summary: We are seeking responsible, organized, and proactive Receptionists for a hotel on the Costa Brava, with a focus on customer satisfaction and effective communication. Key Responsibilities: 1. Reservation management and comprehensive guest service. 2. Effective communication with customers and team members. 3. Collaboration on sales targets and complaint handling. We are a hotel group located on the Costa Brava and are looking for Receptionists for one of our hotels \- Hotel Eden Park, located in Riudellots de la Selva, Girona. We seek a responsible and organized individual who is communicative and committed to continuous self-improvement. Proactive in identifying new opportunities for personal, team, and — above all — customer satisfaction. If you recognize yourself in these words, WE ARE LOOKING FOR YOU! Main responsibilities include: * Managing reservations. * Welcoming and bidding farewell to guests, performing appropriate check-in procedures. * Assisting guests during their stay. * Handling telephone requests. * Maintaining effective communication with guests and colleagues, managing complaints, and coordinating maintenance and room cleaning tasks. * Supporting achievement of sales objectives. * Managing hotel emails and phone calls. * Performing end-of-day closing procedures. * Other duties as required by the position. Requirements: * Minimum 2 years’ experience in reception or sales. * University degree in Tourism or equivalent higher vocational training (CFGS). * Foreign language skills are valued. * Knowledge of Property Management Systems (PMS), e.g., Sihot, and sales is preferred. * Valid driver’s license and personal vehicle. * Proximity of residence to the workplace is an advantage. Full-time schedule of 40 hours per week on rotating shifts, with rest periods established by law. Employment Type: Full-time Work Location: On-site