**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day-to-day at NTT DATA** ---------------------------- This **Field Tech Engineer (IT Support Engineer)** role is responsible for basic equipment installation and software configuration at client sites in Madrid **(Alcobendas). This role is 100% on-site, during office hours, at our client’s offices.** You will collaborate closely with the engineering team to deliver installation and repair (*break/fix*) services to clients, and may also be tasked with installing and testing new software and hardware. Additionally, the Field Tech Engineer (IT Support Engineer) is responsible for maintaining servers and/or network equipment, diagnosing and resolving hardware incidents, providing technical support, and escalating unresolved issues as appropriate. The Field Tech Engineer (IT Support Engineer) provides telephone, remote, and on-site support to clients. **Key Responsibilities** --------------------------------- * Provide support when incidents arise and maintain a record and/or list of all required repairs. * Perform routine server and/or network maintenance tasks. * Configure and maintain backup systems for desktops and file servers. * Interact with clients and assist in software and hardware installation, as well as moderate-complexity repair (*break/fix*) tasks. * Ensure operational hardware and associated software are installed at client sites under the supervision and guidance of more experienced colleagues. * Conduct installation testing and collaborate on resolving performance issues of installed software, escalating incidents as necessary. * Contribute to client relationships and team success by collaborating to deliver high-quality solutions. * Proactively monitor ITSM work queues. * Be accountable for the quality and timeliness of your own deliverables, typically receiving minimal daily instructions and general guidance for new assignments. * Perform any other related tasks as required. **To succeed in this role, you’ll need** ------------------------------------------------ * **Advanced English: mandatory.** * Strong interpersonal skills. * Strong verbal and written communication skills. * Strong problem-solving abilities. * Ability to take initiative and complete tasks within deadlines with minimal supervision. * Ability to work collaboratively in teams and engage effectively with people from diverse cultures and social backgrounds. * Customer-centric mindset across all interactions, understanding client needs and delivering positive experiences. * Adaptability to varying requirements and scenarios. * Relevant knowledge of Active Directory, including moving user and computer accounts between Organizational Units (OUs) and disabling computers. **Education and Certifications** ----------------------------------------- * Secondary education diploma or equivalent. * Relevant vocational training, along with manufacturer- and technology-product-specific certifications, will be valued. * The **CompTIA A\+** certification is advantageous, though not mandatory. **Required Experience** ------------------------- * 1–2 years in similar roles within a comparable IT environment. * 1–2 years of demonstrable experience with relevant operating systems on server platforms. **Workplace type****:** **About NTT DATA** NTT DATA is a $30\+ billion business and technology services leader, serving 75% of the Fortune Global 100\. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise\-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start\-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R\&D. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please *contact us*.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
