Group Reservations Agent

Description

Job Summary: We are seeking a Group Reservations Agent to manage inquiries, advise clients, prepare quotations, and coordinate with other departments in a dynamic hotel environment. Key Responsibilities: 1. End-to-end management of corporate and leisure group reservations. 2. Personalized customer advisory services and contract negotiation. 3. Interdepartmental coordination to ensure an impeccable guest experience. JOB DESCRIPTION Hello! Are you a reservations expert who loves working with groups? Then this opportunity at Leonardo Hotels is for you! We are looking for a **Group Reservations Agent** with at least 2 years of experience to join our outstanding team. If you are passionate about the hospitality industry and possess excellent interpersonal skills, we want to meet you! **What will you do on a daily basis?** You will be the king/queen of group reservations management — for both corporate and leisure clients. Imagine being the personal advisor for clients, travel agencies, and event organizers, guiding them to find the perfect hotel solution! Your main responsibilities will include: * **End-to-end management of group reservation requests:** You will handle the entire process — from the moment a call or email arrives until the reservation is confirmed. Nothing slips through your fingers! * **Personalized advisory services:** You will attentively listen to our clients and offer them the best solution based on their needs: dates, room types, meals, extra services… You hold the magic wand! * **Preparation of customized quotations:** You will create unique, tailored offers that make groups eager to book with us — no question about it. * **Allotment management and control:** You will ensure everything runs smoothly regarding allocated rooms, monitoring key dates such as release and cancellation deadlines. Maximum organization! * **Preparation, dispatch, and negotiation of contracts:** You will serve as Leonardo Hotels’ ambassador, negotiating optimal commercial terms, payment policies, deadlines, and penalties. A true negotiation expert! * **Coordination with other departments:** You will work hand-in-hand with Front Office, Revenue, and Accounting to ensure flawless payments, deposits, invoicing, and file closures. Teamwork is essential! * **Reservation and data monitoring and updating:** You will keep all information up to date in our PMS and other internal tools. Precision is your middle name! **What are we looking for?** * Minimum 2 years of prior experience in a similar role — proving you know what you’re doing! * Passion for reservations and customer service — your face lights up when helping others! * Excellent communication and negotiation skills — you know how to win anyone over! * Ability to work in an organized and methodical manner — order is your lifestyle! ‍ * Proficiency in office software and hotel management systems (PMS) — you’re tech\-savvy! Proactivity, flexibility, and a positive attitude toward challenges — always with a smile! * **What do we offer?** Join Leonardo Hotels and become part of a growing company with a dynamic and collaborative work environment. You’ll have the opportunity to develop professionally and join a team passionate about service excellence. Come create unforgettable experiences with us! Don’t wait — apply now if you think you’re the right fit! We look forward to welcoming you!