Customer Service Agent

Description

**Description:** ---------------- **Would you like to join W2M’s Inbound Contact Center team as a Customer Service Agent?** At **W2M**, Iberostar Group’s travel division, we work every day to ensure an exceptional experience for our customers. We are looking for dynamic, organized, and service-excellence-oriented individuals to join our team and become part of one of the leading companies in the tourism industry. **What will you do on a daily basis?** As a Customer Service Agent in our Inbound Contact Center, your main responsibilities will be: * Handling daily customer and supplier requests related to accommodation bookings, transfers, and destination services. * Efficiently and professionally addressing and resolving incidents occurring at destinations (hotels, transfers, excursions). * Managing bookings rejected by suppliers and identifying appropriate solutions. * Collaborating with suppliers and other internal departments to ensure optimal service levels. * Escalating and overseeing the resolution of more complex incidents. * Monitoring potential losses arising from incidents and implementing measures to mitigate them. **Requirements:** --------------- **What are we looking for in you?** We seek individuals who stand out for their self-management skills, initiative, and customer orientation. You’ll be a great fit if you have: * Languages: Advanced English proficiency (essential for fluent communication and professional writing). Knowledge of French or German is a plus. * Experience: Prior experience in customer service and passenger assistance, preferably within the tourism sector. * Knowledge: Familiarity with hotel products and contracting processes. * Skills: Ability to work independently and manage multiple tasks simultaneously. * Tools: Advanced proficiency in office software (Outlook, Excel, Word, and PowerPoint). * Availability: Flexibility to work rotating shifts, including occasional on-call duties. **What do we offer you?** * Contract: Fixed-Term Intermittent contract with potential for indefinite conversion. * Compensation: Competitive salary commensurate with your experience and profile. * Professional development: Company-sponsored training and career development plans. * Work environment: A multicultural and dynamic team in a collaborative and innovative setting. **If tourism inspires you and you’re seeking professional growth within a company committed to excellence and innovation, this is your opportunity!**