Telemarketer - Call Reception

Description

Job Summary: We are seeking a Specialist Telemarketer for customer service, retention, and loyalty of a telecommunications operator's customers. Key Highlights: 1. Customer service and cancellation management for telecom operator 2. Customer retention and loyalty functions 3. Stable and growing project **Description:** ---------------- Servinform is a service company specializing in BPO and Call Center projects, comprising over 6,000 professionals managing services for more than 1,500 client companies. **Main Responsibilities:** * Receiving calls from businesses and enterprises that have subscribed to a service or product with the telecom operator. * Assisting portfolio customers who wish to cancel their subscription with the company. * Retaining customers by resolving the issue prompting the cancellation request (if any) and/or offering deals, promotions, or special packages. Performing loyalty activities (cross-selling), helping our customers maximize benefits. * **Our Offer:** * Pre-employment training (unpaid and selective), enabling you to quickly adapt to the service. Five training days from 9:00 to 15:00 at our offices starting June 1. * Stable and growing project. * Immediate hiring. * 30-hour weekly schedule with fixed morning shift **(9:00–15:00)** or afternoon shift **(15:00–21:00 or 16:00–22:00)**, Monday to Friday. * Salary according to the Collective Agreement (Call Center): 30 h/week = €1,098 gross/month + **Variable bonus** based on achievement of objectives + Prizes. * **Permanent contract.** * Call Center Collective Agreement and position classification: Specialist Telemarketer. * Location: Paseo Arco de Ladrillo, Edificio Madrid (Valladolid). **Are you interested?** *\*\*"No sector of our society can be understood without gender equality and inclusion of persons with disabilities. Therefore, at Grupo Servinform, we consider equality and diversity as essential drivers of social progress, working daily toward achieving this goal."* **Requirements:** --------------- * Experience in customer service * Experience in sales * Proficiency in office applications; ability to handle multiple applications simultaneously * Capacity for learning and interest in the Telecommunications sector * Desirable: Experience in customer service within the telecommunications sector and technical support