Retail Software Support Technician for Bilbao

Description

Job Summary: We are seeking a Retail Software Support Specialist to manage incidents, respond to customer inquiries, and improve support processes. Key Highlights: 1. Constant growth and continuous professional development 2. Cohesive and collaborative team 3. Job stability and ongoing training Software · Bilbao · Full-time **Retail Software Support Technician for Bilbao** ==================================================== #### **Retail Software Support Technician for Bilbao** Bilbao Full-time **Job Description** ---------------------------- We are a leading technology company specializing in developing innovative software solutions for national and international clients. We are looking for a **Retail Software Support Specialist** to strengthen our team in Bilbao. If you have technical support experience and development knowledge, this could be your opportunity. **What You’ll Find at Tier1?** ------------------------------ * **Constant growth\-** At Tier1, you’ll never stop learning and will continuously advance professionally. * **We are one\-** You’ll gain diverse experiences and become part of a cohesive professional team always ready to support you. * **Stability\-** We seek individuals committed to long-term employment with us. This is a stable position. **Location:** Bilbao (residence within the province is mandatory) **Your Key Responsibilities** ------------------------------------- ### **Your Day-to-Day Activities** * **Manage and resolve incidents** related to management software. * **Respond to customer and end-user inquiries**, providing clear and effective answers. * **Analyze functional errors** in applications and relay necessary information to relevant teams. * **Participate in functional testing** to validate proper software operation. * **Document incidents, solutions, and procedures** in internal tools. * **Use ticketing tools** to register, track, and close incidents. * **Collaborate with internal teams** to resolve more complex incidents. * **Contribute to continuous improvement** of support processes. **What We’re Looking For** ------------------------- * **Experience in software support**, technical assistance, or incident management. * **Knowledge of retail processes**, such as warehouse operations, procurement, sales, customer service, replenishment, inventory, or store management. * **Experience in functional testing** and error detection. * **Proficiency with ticketing tools.** * **Strong documentation and communication skills.** * **Teamwork capability.** * **Customer orientation and problem-solving attitude.** * **Residence in Bilbao, Vitoria, or surrounding areas.** **Detailed Offer** -------------------- Date: August 2024 Location Bilbao **Skills** --------------- **Required Knowledge** ---------------------------- **Desired Knowledge and Skills:** * **Prior experience supporting retail solutions**, ERP, POS, warehouse management, procurement, sales, or customer service. * **Functional knowledge of retail store operations or back-office retail.** * **Basic knowledge of SQL, Java, or similar languages.** * **Experience in debugging or technical-functional analysis.** * **Ability to understand customer needs and translate them into clear information for technical teams.** **What Are We Looking For?** ------------------ **Retail Software Support Specialist** **What Do We Offer?** ------------------- * **Join a specialized technology team.** * **Ongoing training** to further your professional development. * **A collaborative, approachable, and learning-oriented environment.** * **Involvement in projects related to retail software solutions.** * **Opportunities for career growth** within the company. **Equal Opportunity** ----------------------------- Our selection process complies with current regulations on equal treatment and opportunities, ensuring objective, inclusive, and non-discriminatory criteria. At **Tier1 Group**, we evaluate candidates based on experience, competencies, and role suitability, fostering a respectful, diverse, and inclusive environment. **Commitment to Equality** In compliance with Organic Law 3/2007, of March 22, Tier1 Group promotes and guarantees effective equality between women and men in the workplace. We commit to preventing any form of discrimination and ensuring equal opportunities in employment access. Bilbao Print