Receptionist

Description

Job Summary: We are seeking an empathetic and friendly professional to welcome, assist, and inform our guests, ensuring an unforgettable experience and addressing their needs. Key Highlights: 1. Being part of a close-knit and professional team. 2. Direct interaction with guests and use of multiple languages. 3. Opportunities for training and professional growth. Would you like to work in an environment where every day is different? Are you passionate about interacting with people and enjoy making others feel welcome? Do you speak multiple languages and would like to use them daily? **Why this position?** This position offers you the opportunity to join a close-knit and professional team, where your role will be pivotal in welcoming, assisting, and informing our guests with empathy, friendliness, and a solution-oriented attitude. We want every guest to leave with a unique memory—and you will be the one to extend the welcome, listen, guide, and ensure their stay is truly unforgettable. **Your main responsibilities and challenges will be:** * Greet guests upon arrival at the accommodation, provide a warm welcome, and assist them with the registration and check\-in process. * Manage accommodation reservations, verify availability, and make necessary changes to reservations. * Provide information about the accommodation’s facilities, available services, local attractions, transportation options, cross-selling opportunities, and other details that may interest guests. * Process guest payments during their stay, as well as finalize invoices. * Address special guest requests—such as specific room assignments or additional services—and resolve any complaints or issues they may encounter during their stay. * Ensure the reception area remains clean, tidy, and well-presented at all times. * Answer incoming phone calls, respond to email inquiries, and efficiently manage the accommodation’s correspondence. * Collaborate closely with other departments within the accommodation to guarantee a positive guest experience and efficient establishment operations. * Maintain records of guest arrivals and departures, as well as reservations and special requests, ensuring all relevant information is readily available to accommodation staff. **What we offer:** * **Contract type**: Temporary replacement * **Schedule**: Monday through Sunday, with two days off per week. Rotating shifts: mornings and afternoons * **Working hours**: Full-time * **Salary**: €1,500–€1,600 gross per month, paid in 14 installments, prorated according to hours worked. * **Benefits package**: Flexible compensation, daily buffet for €5.50, open-house day—and more! * Opportunities for training and professional growth. * The chance to continue developing within an environment that values collaboration and innovation—where you can contribute ideas and lead projects within a dynamic team. **Let the adventure begin!** **To be eligible for this position, you must:** * Have education in Tourism (Diploma, Vocational Training Intermediate or Advanced Level) or equivalent experience in a similar role. * Languages: Spanish, Catalan, and English (advanced level of oral and written comprehension and expression).