**Description:** ---------------- TRESCAL Group, as a global leader in metrology services, is committed to supporting the industrial performance of our customers. Trescal combines the strength of an international group, the expertise of a network of highly skilled technical personnel, and the responsiveness of local laboratories. Recognizing that our people are at the heart of our activities, we offer tailored career development plans, comprehensive training programs, and opportunities to make a positive impact on the world. We are currently opening a selection process to fill a Customer Service Representative (CSR) Junior position at one of our calibration laboratories located in Badalona. JOB RESPONSIBILITIES Provide pre-service and post-service support within one of the calibration areas of our laboratory (via email, telephone, etc.). Enter orders into the company’s internal system and coordinate internally with our technical staff to respond promptly to customer requests. Track orders and any related incidents or issues that may arise. Handle and resolve inquiries, complaints, or incidents, following the order process from receipt through to delivery to our customers. Prepare lists and documentation. Monthly billing for assigned clients. Monitor intercompany work (between Trescal Spain’s laboratories). **Requirements:** --------------- REQUIRED SKILLS AND QUALIFICATIONS Vocational Training Cycle (CFGS) in Administration, CFGS in Commercial/Marketing, or related fields. Approximately one year of customer service experience is desirable, in roles similar to those described above—including order entry into systems, customer interaction, and order tracking. Advanced proficiency in office software (Microsoft Office suite) and email is mandatory. Immediate availability to join. Willingness to work in Badalona. User-level computer skills (Word, Excel, Outlook). Ability to work both collaboratively in teams and independently. Customer-oriented mindset with strong verbal and written communication skills, including active listening. Ability to identify customer needs and requirements related to assigned orders. WE OFFER Permanent contract. Company-funded training. Opportunity to join a multinational organization with strong professional development prospects. Intensive working hours with flexible start times between 7:00 a.m. and 9:30 a.m., and end times between 3:00 p.m. and 5:30 p.m., Monday to Friday. Possibility of one teleworking day per week.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
