Administrative Customer Service Representative

Description

At Vibrantz Technologies, we are seeking an Administrative Customer Service Representative to join our Customer Service team in Benicarló. Your main mission will be to perform comprehensive information management and order processing, ensuring the highest level of service excellence and guaranteeing satisfaction for our international client portfolio. If you possess a strong customer orientation, administrative rigor, and language proficiency in industrial environments, we want to meet you! **Key Responsibilities** * **Order and Sales Management:** Receive and enter orders into the GESTWIN system. Maintain up-to-date records of sales, pricing, quotations, delivery timelines, shipping terms, transportation conditions, and contact information. * **Logistics and Export:** Organize shipments according to delivery deadlines and create corresponding *shipments* per loading unit. Coordinate and liaise with carriers assigned during the Tender process or designated by the customer. * **International Documentation:** Prepare all required export documentation (invoices, Packing Lists, Certificates of Origin \- COO, Certificates of Analysis \- COAs, etc.) and manage letter-of-credit documentation. * **Customer Service and Support:** Serve as the direct point of contact for receiving and processing customer complaints. Negotiate and confirm delivery deadlines with customers. Provide agile administrative support to the sales team. * **Financial Control and Invoicing:** Review daily orders blocked due to credit issues and coordinate their release. Manage daily invoicing and collaborate with the Accounting department on billing procedures. * **Planning:** Collaborate in establishing product demand forecasts and monitoring inventory levels. **Profile Requirements** * **Education and Experience:** Specific qualification in International Trade, or alternatively, a minimum of 2 years’ experience in export departments and international customer management. * **Mandatory Language:** Proficiency in **English (minimum B2\)**. English will be used professionally when interacting with customers and carriers. * **Desirable Language:** Proficiency in **French (B2\)** will be highly valued. * **IT Tools:** Proficiency in the **GESTWIN** system and fluent use of Microsoft Office tools (Excel, Word, Windows) and SharePoint. * **Specific Knowledge:** Familiarity and experience with **Incoterms 2020**, consignment sales, and triangular transactions (*Cross Trade*), as well as knowledge of ADR goods shipments and related documentation. **What We Offer?** * Employment within an established multinational chemical group. * A dynamic, safe work environment focused on continuous improvement and mutual respect. * Temporary contract governed by the terms of the **Chemical Group 4** collective agreement. * Opportunities for professional development and ongoing training. Job Types: Full\-time, Temporary Contract length: 3 months Work Location: In person