Reciclajes Ecológicos Nagini SL is a rapidly growing electricity retail company headquartered in Vilanova i la Geltrú. We are seeking a dynamic and organized professional to join our customer service team. Your primary mission will be to manage the administrative procedures of our users and resolve their inquiries regarding energy services, ensuring an excellent customer experience. Your main responsibilities will include: * Handling customer inquiries by phone and email * Resolving customer incidents and complaints * Preparing and sending invoices * Resolving incidents related to the virtual office * Daily review of payments and unpaid invoices * Informing customers about refunds via SMS and notification letters * Reviewing scheduled power outages If you are a communicative and empathetic person, capable of handling stress, proactive and solution-oriented, highly autonomous in your tasks, methodical, versatile, and well-organized — we are looking for you! What profile are we seeking? * Proficiency in Microsoft Office (user level); intermediate Excel skills * Vocational training (FP) in Administration * Knowledge of the energy sector is valued What do we offer? * Permanent contract * Full-time position * Salary commensurate with experience and candidate profile * Opportunity to join a young, high-potential company with an excellent working environment Position type: Full-time Salary: €1,300.00–€1,350.00 per month Work location: On-site employment
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
