Administrative Assistant with Catalan

Description

Job Summary: Management and tracking of the full kitchen project lifecycle, including order review, customer communication, and goods control. Key Responsibilities: 1. End-to-end kitchen project management and order tracking. 2. Proactive communication with customers regarding incidents and improvements. 3. Collaboration with various internal departments to ensure coordination. **Description:** ---------------- We are Servinform! A rapidly growing BPO services company with over 1,500 clients and 6,000 employees nationwide. We are implementing a Back Office project for a major retail-sector company, managing any incidents that may arise. Our team handles: * Management and tracking of the full kitchen project lifecycle, ensuring proper coordination among the client, store, supplier, logistics, and installers. * Order review * Review of item availability dates included in the order, verifying consistency with the installation date * Tracking of EDD and EDP orders while maintaining communication with various internal departments * Customer communication via phone or WhatsApp * Control of pending goods delivery at agencies and tracking; jointly identifying with the customer whether products arrive damaged or defective (detected prior to installation) and arranging replacements. Proposing improvements and following up with the customer, store, supplier, logistics, and installers What We Offer? * Immediate hiring * Full-time schedule: 40 hours per week * Working hours: Monday to Friday, from 9:00 to 18:00 * Location: Metro Suanzes area (C/ Julián Camarillo) * Salary: €17,094 gross/year * Consulting agreement and job classification: Administrative Assistant * Permanent contract **No sector of our society can be understood without gender equality and inclusion of persons with disabilities. Therefore, at Servinform, we regard equality and diversity as fundamental drivers of social progress, working daily toward achieving this goal.** **Requirements:** --------------- * Mandatory Catalan language proficiency level C (spoken and written) * Experience in incident management and customer service * Availability for immediate hiring * Proficiency in office software tools * Prior experience in (logistics, installation, after-sales) is desirable