Concierge

Description

**General Mission** Satisfy guests' needs by delivering exceptional service in accordance with the hotel's quality standards. **Responsibilities \& Tasks** **DELIVER THE HIGHEST STANDARD OF SERVICE TO GUESTS** * Welcome guests and provide expert recommendations on the best restaurants, cultural events, leisure activities, and hidden gems in Barcelona. * Arrange transportation, private tours, tickets, and reservations, coordinating with trusted local partners and suppliers. * Handle special requests discreetly, including VIP services, celebrations, and bespoke experiences aligned with Almanac brand standards. * Maintain up-to-date knowledge of Barcelona’s cultural scene, exclusive venues, and current events. * Coordinate luggage handling and guest transportation during arrival and departure. * Collaborate closely with Front Office, Housekeeping, and other departments to anticipate and promptly address guest needs. * Build and maintain strong relationships with external providers (restaurants, drivers, event venues, cultural institutions) to ensure preferential access for guests. * Respond to guest inquiries via telephone, email, and in person with warmth, professionalism, and the distinctive Almanac attention to detail. * Manage guest complaints or concerns, resolving issues promptly or escalating them when necessary. * Maintain accurate records of guest preferences and requests to facilitate future personalization. **Knowledge and Experience** § Diploma in Hospitality and/or Tourism, or Medium-Level Vocational Training in Hospitality. § Experience with Opera PMS. § Proficiency in office software at the user level. § Advanced English and Spanish; additional languages are an asset. § Minimum 2 years’ experience in hotels of similar or higher category. § Strong local network of contacts and suppliers in Barcelona. § Flexibility to work varied shifts, including weekends and holidays. § Membership in or eligibility for Les Clefs d’Or is considered a plus. § Valid driver’s license. **Skills Required for the Role** § Problem-solving and decision-making skills. § Service orientation and excellent organizational skills. § Positive attitude and outstanding communication skills. § Professional appearance. § Ability to work effectively in a team. § Ability to work under pressure and remain calm in challenging situations. § Flexible availability. § Dynamic personality. § Interpersonal skills.