Gaming Hall Supervisor

Description

DESCRIPTION **Gaming Hall Supervisor** =========================== **Experience:** Minimum 3 years in similar roles **Job Description** -------------------------- We are seeking a committed and professional **Gaming Hall Supervisor** to lead and ensure the optimal operation of our gaming halls. As a key member of our team, you will be responsible for operational and staff supervision, team training and development, customer service, and economic management of the halls. If you are a results-oriented individual with outstanding leadership skills and excellent conflict resolution abilities, this may be the opportunity you have been waiting for. ### **Responsibilities** #### **1\. Operational Supervision of Halls** * Ensure optimal operation of the gaming halls under your responsibility, guaranteeing verification of overall condition (lights, restrooms, floors, paint, ceilings, machines, etc.). * Supervise proper functioning of machines (Type B machines, betting terminals, BER) and proactively address any operational incidents. #### **2\. Staff Management and Supervision** * Coordinate and supervise the staff team in each hall, ensuring compliance with shift schedules, working hours, vacation plans, and standards regarding personal and professional appearance. * Serve as a supportive reference point for staff, assisting with operational tasks and covering unexpected absences. * Maintain constant communication with zone supervisors, promoting an orderly, professional work environment aligned with company values. * Communicate work procedures and foster continuous team development, thereby maximizing their contribution to the organization. Collaborate in implementing corporate culture and talent management. * #### **3\. Economic and Financial Control** * Lead economic controls for the halls by conducting scheduled and unannounced cash counts, ensuring transparency and appropriate use of operational funds. Conduct detailed monitoring of each hall’s financial activities and report findings clearly and periodically via daily reports. * #### **4\. Customer Service and Conflict Resolution** * Be prepared to intervene in complex customer situations unresolved at the hall level. * Ensure correct implementation of group commercial policies, promoting customer loyalty and satisfaction. Manage internal and customer conflicts assertively and constructively, maintaining a positive service image. * #### **5\. Regulatory Compliance and Corporate Policies** * Ensure all applicable internal and legal regulations are followed in the halls, including safety, hygiene, and sustainability requirements. Implement organizational procedures and processes, promoting a safe and responsible work environment. * #### **6\. Coordination and Reporting** * Organize and execute your weekly schedule, planning hall visits and setting priorities. * Maintain smooth communication with headquarters, submitting activity reports and coordinating actions with zone supervisors. * Availability to handle emergencies. ### **Requirements** * **Education:** Technical or university degree in related fields (administration, management, etc.). * **Experience:** Minimum 3 years in similar roles, preferably within the entertainment or gaming sector. * **Skills:** Excellent leadership, communication, and conflict resolution capabilities. * **Knowledge:** Familiarity with safety, hygiene, and sector-specific regulatory requirements. * **Other:** Availability to work flexible hours and occasionally on weekends. ### **We Offer** * A professional and dynamic work environment with opportunities for growth and development. * Continuous training and development programs to maximize your potential. An attractive and competitive benefits package. * If you meet the requirements and are ready for a new challenge in an exciting environment, we invite you to apply and join our family at Grupo Juan Padron. We look forward to meeting you soon! REQUIREMENTS ### **Requirements:** * **Education:** Technical or university degree in related fields (administration, management, etc.). * **Experience:** Minimum 3 years in similar roles, preferably within the entertainment or gaming sector. * **Skills:** Excellent leadership, communication, and conflict resolution capabilities. * **Knowledge:** Familiarity with safety, hygiene, and sector-specific regulatory requirements. * **Other:** Availability to work flexible hours and occasionally on weekends.