Assistant to the Customer Manager

Description

The position serves as direct support to the Customer Manager in planning and organizing the department’s daily operations. It assumes coordination responsibilities in the Customer Manager’s absence, ensuring service continuity and communicating to the team directives, priorities, and procedural changes defined by the Finance Department. Acts as the operational liaison with business units—such as hotels and corporate divisions—facilitating communication and resolving daily incidents. Supervises the end-to-end accounts receivable cycle, from invoice issuance and validation through accounting and collection, including electronic invoicing control and handling associated incidents. Reviews the customer master data to ensure its integrity and coordinates resolution of complex disputes, periodic balance reconciliations, and overdue debt tracking. Supports collections management and bad debt recovery efforts, contributing to the company’s liquidity. In the area of control and reporting, supports preparation of the collections calendar and consolidates information for departmental KPIs—including aging analysis, overdue debt, and cash collection forecasts. Identifies deviations in timelines, quality, or volume and proposes corrective actions to the manager. Also collaborates in maintaining internal controls and segregation of duties. Regarding team management, allocates workload among technicians and assistants according to priorities, provides technical support for operational queries and complex cases, and assists in onboarding and training new team members. Monitors task completion and reports performance to the manager. Finally, actively participates in continuous improvement and process standardization: collaborates in designing workflows, cleanses and maintains the customer master data, develops and updates standard operating procedures, and proposes automation opportunities using tools such as OCR, RPA, and customer portals. We seek an analytical, rigorous, results-oriented individual capable of leading the team operationally and promoting a continuous improvement mindset. Indefinite full-time contract, providing job stability. Flexible schedule: Monday to Thursday, 08:30–14:00 and 15:00–18:00; Friday intensive shift from 08:30 to 14:30\. Joining a solid, professionalized structure with a work environment built on trust. A career development plan and genuine internal growth opportunities are offered. Facilities include a fully equipped office area dedicated to team well-being and breaks. University degree in Business Administration and Management (ADE), Economics, Business Studies, Finance, or Accounting; or Higher Vocational Training (FP Grado Superior) in Administration and Finance with equivalent experience. Additional training in process management, management control, or team leadership is valued. Approximately 3–4 years’ experience in accounts receivable or customer accounting is required, preferably with prior team coordination experience and background in the hotel industry or multi-location businesses. Advanced proficiency in corporate ERP SAP S/4 (FI\-AR/SD modules) and advanced Excel. Knowledge of electronic invoicing, collections management, and debt recovery. Experience with reporting or BI tools is a plus. Native or bilingual Spanish; English at upper-intermediate level (B1/B2\). Competencies: rigor, internal control, results orientation, and operational leadership.