USM Temporary Manager

Description

Position Summary: We are seeking a USM Manager to join our USM team, responsible for supporting intermediaries in managing operations related to new business and the portfolio of Individual Lines (Non-Life) policies. Key Highlights: 1. Activist culture and social commitment. 2. Diversity and inclusion: a team that values ability. 3. Flexible working hours and genuine digital disconnection. Hello! I’m Mariana, the recruiter for this position. Traveling is one of my greatest joys—and what makes it even more special is being able to experience those moments with my family and our beloved cat, Rosita. Perhaps this is the tenth job posting you’ve read today—maybe while lounging on the sofa with Netflix playing in the background, or amid a major life transition… and they all seem identical. Let me be clear: at Zurich, we’re not perfect—but we’re pretty awesome! And if you’d like to know why, keep reading. First and foremost, THANK YOU for your interest in our company. We know that searching for new opportunities can be challenging—but don’t worry: everything happens in its own time! **Let’s get straight to the point!** I’ll summarize our DNA in two key points: * We love volunteering—but we prefer to **be activists for change**. How? By focusing on young people at risk of social exclusion or fighting climate change through actions such as reforesting forests in Madrid and Doñana National Park. In 2024, we contributed over 20\.000 hours of activism. * At Zurich, we state it loud and clear: we’re proud of our colors and believe that a diverse team makes a real difference. Here, we don’t talk about disability—we talk about ability. **Being authentically yourself is our top priority**, with no closets standing between us and no glass ceilings. Fifty percent of our leadership positions are held by women (including the Executive Committee). Did you know we produce our own podcasts on sexual identity? We’re building a company where everyone is welcome. **And you might be wondering: Mariana, what will my day-to-day look like wearing the blue shirt? I love that you asked this question (I asked it myself, too):** We’re looking for a USM Manager to join our USM team. Your main objective will be to support intermediaries in managing operations related to new business and the portfolio of Individual Lines (Non-Life) policies. * Responsible for operational management of new business. * Support and service to intermediaries aligned with established quality and service standards. * Proactively ensure all operations are completed on time, correctly, and with excellent service. * Compliance with SLAs and other service indicators. * Identify potential incidents, report them, and follow up. * Participate in projects: implementation of new products, campaigns, (UAT) **By now, you’re probably asking yourself: “How do I know if I’m a good fit?”** Don’t worry—I won’t ask you to save the planet or meet 100% of the requirements. * Strong sense of responsibility. * Ability to work effectively in a team. * Decision-making and communication skills. * Proactivity. * Focus on excellence in service to intermediaries. * Positive attitude and willingness. * Capacity for learning. * Proficiency in Excel, Word, PowerPoint, etc. Right now, you’re either feeling the excitement of when a pair of pants fits perfectly—or thinking: “This isn’t for me.” (If it’s not for you, that’s totally fine—we’ll surely cross paths again in the future.) Feel free to play matchmaker: share my contact details with anyone you think might be a great fit. At Zurich, we’re huge **enjoyers of life**—we truly love living. I’d love to hear how we can make you happy—but for me, balancing work and personal life is essential. Here, flexible working hours and genuine digital disconnection are real. **\#BecauseWeAreZurich**, you can choose the benefits that best suit your needs. We know preferences vary—and that’s perfectly okay. * We offer an extremely flexible hybrid work model, allowing you to work however and wherever you want across Spain. We also provide a home office allowance. * We embrace the “learn-by-doing” philosophy, enabling you to move into other areas—locally or internationally—through our “Talent in Motion” program. To support your continued development and growth: English classes, training, and personalized mentoring. * We aim to revolutionize flexible compensation. With our benefits fund, you can choose what best fits your needs: private health insurance, childcare, training, meal vouchers… and much more! * We love putting smiles on faces—and at Zurich, we know it’s easier than it seems, which is why we’re activists. Why not dedicate an entire day to the cause that inspires you most? * Referral bonus if you recommend talent like yourself. We’re not looking for perfection—but if you know someone awesome, please share my contact details; I’d love to meet them. * If you’re sporty, at Zurich we’re going for gold! Marathons, races, gym discounts—and much more. 3, 2, 1… warm up—we’re off! * Prefer beach or mountains? You’ll enjoy 25 vacation days, plus your insurance day and birthday for doing what you love most. But don’t be fooled—this is genuine disconnection. Because yes, we all deserve a break and to enjoy life—two full days. * At Zurich, we think about your future and offer a retirement plan and life insurance. * We seek the best prices for you! You’ll have access to thousands of discounts on insurance and banking products. If you’ve made it this far, THANK YOU for reading. What did you think? Are we awesome—or not? If you felt butterflies in your stomach and believe we’re a good match, send smoke signals—or your CV, if smoke isn’t your thing. And finally—would you like to know what others at Zurich think? I’d say we continue ranking among the top employers in Spain according to Top Employers España—but I encourage you to check out our Glassdoor profile so they can tell you themselves. No tricks, no hidden agenda. I hope to meet you very soon. Mariana Malnis