Receptionist

Description

Job Summary: Pierre et Vacances is seeking an organized and proactive Receptionist with a strong service orientation to manage guest check-ins, check-outs, reservations, and customer service at its apartments. Key Highlights: 1. Daily management of guest check-ins and check-outs. 2. Operation of hotel property management systems (PMS). 3. Excellent communication and customer service skills. JOB DESCRIPTION Pierre et Vacances, a leader in the tourism sector, is seeking a **Receptionist** for a temporary contract due to parental leave, to join our prestigious Eurobuilding2 Madrid by Pierre Vacances apartments. If you are an organized, proactive individual with a clear vocation for service, this is your opportunity! **Your main responsibilities will include:** * **Daily management of guest check-ins and check-outs:** You will be the first point of contact for our guests, ensuring a smooth and professional welcome and farewell experience. * **Registration and updating of data in the PMS (Property Management System):** You will maintain our guest database accurate and up-to-date, which is essential for daily operations. * **Issuing invoices, processing payments, and supporting cash control per shift:** You will handle financial transactions diligently and responsibly, ensuring accuracy in every operation. * **Room or accommodation unit assignment and control:** You will optimize occupancy and ensure each guest receives the stay they expect. * **Recording, tracking, and communicating guest requests and incidents:** You will efficiently address guest needs and resolve any issues that may arise to ensure their satisfaction. **What We Offer:** * Temporary contract covering parental leave * Initial on-the-job training * 20% discount on accommodations across the chain * Excellent working environment Join a dynamic and professional team within an internationally expanding company. If you meet the requirements and are seeking a new challenge in the exciting world of hospitality, we want to meet you! REQUIREMENTS **Essential Requirements:** * Proven prior experience of at least 2 years in similar roles, preferably within the hotel or tourist apartment sector. * Proficiency in English, both spoken and written, to communicate fluently with our international clientele. * Outstanding communication and customer service skills. * Ability to operate hotel property management systems (PMS). * Organized, solution-oriented individual with strong attention to detail. * Availability to work rotating shifts. **Desirable:** * Knowledge of additional languages. * Experience in conflict resolution.