Receptionist

Description

Job Summary: We are seeking a passionate Receptionist dedicated to exceptional customer service to deliver memorable guest experiences—managing guest welcome and personalized assistance, as well as coordinating hotel services. Key Highlights: 1. Minimum 1 year of experience in similar roles. 2. Continuous training and professional development opportunities. 3. Fixed-term discontinuous contract with potential conversion to permanent employment. Are you passionate about customer service and delivering memorable experiences? At **Senator Hotels \& Resorts**, we are looking for a **Receptionist** ‍‍ for our **Senator Barajas Hotel** located in **Alameda de Osuna, Madrid**. **What will your day-to-day responsibilities be?** * Welcome guests and provide personalized attention and assistance throughout their stay, offering information on hotel services and local area attractions. * Manage and record operational data in internal systems, ensuring effective tracking and cross-departmental support. * Inform guests about and coordinate additional services and activities to enhance their overall experience. * Administer reservations, check-in, and check-out procedures, ensuring accurate real-time updates of the property’s occupancy status. * Receive, manage, and follow up on guest requests, incidents, and complaints in accordance with corporate protocols, ensuring timely and appropriate resolution. * Issue invoices and process payments for services rendered, in compliance with applicable rates and authorized payment methods. **What do we expect from you?** * Education in Tourism or an equivalent qualification supporting your dedication to customer service. * Minimum 1 year of experience performing similar duties. * Proficiency in Microsoft Office Suite (intermediate level). * Advanced English proficiency (French and other languages are highly valued!). **What do we offer?** * Fixed-term discontinuous contract with potential conversion to permanent employment. * Full-time schedule. * Opportunity to join an established hotel chain. * Continuous training and professional development opportunities. * **Exclusive benefits**, including discounts at our properties, health insurance partnerships, banking agreements, and more... If you are passionate about customer service, possess the required experience, and share our core values—**service orientation, commitment, teamwork, quality, adaptability, social responsibility, and sustainability**—this is the place for you! Join our team! *Senator Hotels \& Resorts, committed to equal opportunity, has implemented initiatives to eliminate stereotypical gender associations with certain roles, aiming for full gender parity across the organization—join our team!*