Night Receptionist

Description

Job Summary: We are seeking a Receptionist for BLUESEA Hotels, focused on ensuring professional and friendly service, contributing to a memorable experience for guests. Key Highlights: 1. Professional and friendly customer service 2. Management of check-in/out, reservations, and incidents 3. Interdepartmental coordination for customer service **Description:** ---------------- At BLUESEA Hotels, we make traveling easy, accessible, and hassle-free. We are a hotel group specialized in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain’s most iconic destinations: Balearic Islands, Canary Islands, Costa del Sol, Costa Brava, Valencia, Almería Coast, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid, and Marrakech. We strive to evolve so that every stay is better than the last, embracing innovative, flexible, and responsible management practices. Currently, we are expanding our team and seeking to hire a Receptionist to ensure professional and friendly service to our guests, contributing to a memorable experience during their stay. **Responsibilities:** * Greet and assist guests, managing check\-in, check\-out, and reservations. * Provide information about hotel services, facilities, and activities. * Resolve guest incidents, complaints, or requests. * Coordinate with other departments to ensure proper guest service. * Manage phone calls, emails, and online requests. * Complete daily departmental logs and reports. * Apply the hotel’s quality, safety, and data protection standards. **Requirements:** --------------- **Professional Competencies:** * Prior experience as a receptionist or in customer service within hotels or tourist accommodations. * Familiarity with hotel property management systems (PMS) and basic office software. * Strong oral and written communication skills in Spanish. * Strong oral and written communication skills in English; additional languages are an asset. * Ability to organize and manage multiple tasks simultaneously. * Attention to detail and commitment to service quality. **We Offer:** * Opportunity to join a solid and growing hotel chain. * A positive work environment. * Professional training and development. * Valuable accommodation