Front Desk Assistant - Temporary Replacement

Description

Job Summary: We are seeking a Front Desk Agent for a 4-star hotel in Barcelona, responsible for guest service, reservation management, and coordination of services to ensure a seamless experience. Key Highlights: 1. Professional development in the Front Desk area of a city hotel. 2. Being part of a team with extensive experience in the hospitality industry. 3. Opportunity for growth within an expanding hotel chain. **Description:** ---------------- Do you have experience and would like to work at one of our top city hotels? Are you looking to further develop your career in the Front Desk area? If your answer is yes, we are looking for you! We are Evenia Hotels, a hotel chain headquartered in Barcelona, with over 50 years of experience in the industry and 15 hotel complexes across 3 countries: Spain, Andorra, and Panama. We continue to grow, and today we have more than 1,400 employees. Additionally, we operate other business lines, including a travel agency, a congress palace, and extensive expertise in event planning and catering. We are seeking to hire a Front Desk Agent to cover a temporary leave at our 4\* hotel in the center of Barcelona. **What will your day-to-day responsibilities be with us?** * You will greet and assist guests during check-in and check-out. * You will manage reservations, modifications, and cancellations in person and by phone. * You will efficiently resolve incidents and handle guest complaints. * You will coordinate activities with other departments to ensure smooth service delivery. * You will ensure compliance with the hotel management's established quality, safety, and guest service protocols. **What do we offer?** * Temporary replacement contract. * A unique working environment, along with the opportunity for professional development and growth alongside a team of professionals with extensive industry experience. * Competitive remuneration. Are you ready to take on this challenge? You bring the talent; we provide the growth. We want to meet you! **Requirements:** --------------- What qualifications must you have to be our ideal candidate? * Immediate availability to start. * Vocational Training (FP) or Higher Degree in Tourism / Tourist Accommodations (desirable). * Experience in a similar position. * Full availability. * Languages: Spanish, Catalan, and English. * Proficiency in Microsoft Office suite.