Job Summary: We are seeking a User Support Technician to diagnose and resolve technical issues, log incidents, collaborate with team members, develop manuals, and configure equipment. Key Highlights: 1. Integration into multidisciplinary teams in innovative projects 2. Continuous professional development and a broad training portfolio 3. Promotes the pursuit of knowledge and socially responsible development At Sener, we wish to incorporate a User Support Technician into our Tres Cantos (Madrid) center. We are a private engineering and technology group comprising over 4\.500 professionals and experts across more than 100 technical disciplines, with offices on five continents. We integrate our expertise to deliver tailored solutions that best meet your needs. We specialize in solving technically complex projects. We analyze, create, design, plan, develop, advise, build, and operate high-tech solutions. **Your responsibilities will include:** * Diagnosing and resolving technical issues, including hardware, general and specific software, and network connectivity problems. * Logging and tracking incidents in our helpdesk system. * Collaborating with other team members to resolve technical issues. * Developing technical installation and/or configuration manuals for IT tools. * Layout, installation, and configuration of user equipment. * Installation and configuration of IT software tools. * Using and maintaining hardware and software inventory tools. **What we expect from you:** * Higher Vocational Training (FP Técnico Superior) in Network Systems Administration or related studies. * At least 4 years’ experience in this position. * Intermediate-to-advanced level of English. * Solid hands-on experience and knowledge of Linux environments: installation, administration, diagnostics, and incident resolution (mandatory). * Advanced knowledge of Microsoft 365 (environment, basic administration, and support). * Experience in installing, configuring, and maintaining equipment, operating systems, and applications. * Ability to diagnose and resolve both hardware and software incidents. * Experience using ticketing tools (ISTM) and incident tracking. * Ability to efficiently manage incidents, requests, and user inquiries. * Knowledge of preventive and corrective system maintenance. * Collaboration in documenting solutions and working with other technical teams. * Strong communication skills, user orientation, and teamwork capability. **What we offer you:** These are some of the benefits you will enjoy at Sener: * Permanent employment contract. * Join a multidisciplinary and highly qualified team participating in technologically innovative international projects. * Continue your professional development with us and access a wide range of training opportunities (technical, soft skills, languages, etc.). * Take care of yourself through our physical and emotional wellbeing program: sports, workshops, physiotherapy, etc. * Optimize your salary with our flexible remuneration plan (meal card, private health insurance, childcare vouchers, etc.) and benefit from our life and accident insurance. * Flexibilize your way of working! We offer flexible working hours, teleworking policy, coworking spaces, etc. * Discount portal for you and a dedicated onboarding program for our international employees. * We promote equal opportunities, diversity, and inclusion for all individuals and are certified as a Family-Responsible Entity (efr). Furthermore, through the Sener Foundation, we collaborate in activities that foster the pursuit of knowledge and contribute to the socially responsible development of engineering. If you identify with this profile, we look forward to welcoming you… At Sener, we aim to go as far as you want to go!