Job Summary: N1 Platform Technician to provide customer support, collaborate with Helpdesk and Infrastructure Projects, and diagnose and resolve incidents. Key Responsibilities: 1. Customer support and collaboration with Helpdesk and Infrastructure Projects. 2. Diagnosis and resolution of service incidents and problems. 3. Support for virtualization environments (vSphere, Hyper-V, Azure). **Join the TIGLOO team as an N1 Platform Technician!** We are currently seeking an **N1 Platform Technician** to join our team. You will be responsible for providing support to our customers, collaborating with other Helpdesk departments, and working with the Infrastructure Projects department to carry out the following duties: **What will you do on a daily basis?** * Diagnosis and resolution of service incidents and problems. * Deployment of changes in customer infrastructures. * Resolution of service requests in collaboration with the Solutions Design team. * Support for our customers’ virtualization environments, primarily vSphere, Hyper\-V, and Azure. * Administration of backup environments, primarily using Veeam. * Collaboration with the monitoring team for system maintenance. * Collaboration with the projects team for deployment of new infrastructures. **What do we consider essential?** * Minimum education: Higher Technical Degree in Network Systems Administration (ASIR) or equivalent. * Experience in virtualized environments of at least 1\-2 years. * Experience with vSphere, Hyper\-V, and Azure platforms. * Experience with infrastructure (dedicated appliances, NAS, cloud) and backup software (Veeam, Commvault). * Knowledge of updates in VMware, Simplivity, Netapp, and other storage environments. * Experience in Helpdesk support environments.