Comms & AI Intern

Description

Summary: Join as a Comms & AI Intern to execute lifecycle campaigns and integrate AI tools into CRM workflows, shaping how we engage riders across 22+ countries. Highlights: 1. High-impact role at the intersection of campaign execution and AI innovation 2. Opportunity to challenge the status quo and experiment boldly with AI 3. Support end-to-end execution of global lifecycle campaigns **Company Description** Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. **Job Description** **Your mission** We are looking for a Comms \& AI Intern to join our Growth \& CRM team within Courier/Rider Operations. This is a unique, high\-impact role where you will sit at the intersection of lifecycle campaign execution and AI\-powered innovation — helping the team not only deliver best\-in\-class rider communications, but also shape how we integrate AI tools into our CRM workflows. You will bring a hands\-on attitude and genuine curiosity for emerging AI tools, helping us move faster, personalize at scale, and think smarter about how we engage riders across 22\+ countries. This is not a passive role — we want someone who will challenge the status quo, experiment boldly, and bring fresh AI\-driven ideas to the team. **The journey** **CRM Campaign Execution** * Support the end\-to\-end execution of lifecycle campaigns across channels (push, email, SMS, in\-app), from briefing and building to launching and monitoring. * Help design and execute communication flows targeting rider acquisition, onboarding, reactivation, and long\-term engagement. * Analyze and Improve CRM Performance: Track and assess CRM performance metrics (activation, conversion, retention), run A/B tests, and turn data into actionable recommendations. * Collaborate with local teams across 22\+ countries to adapt campaigns to regional needs and communication preferences. AI\-Powered CRM Innovation Explore and test AI tools to improve campaign performance and team efficiency. Identify opportunities where AI can automate repetitive CRM tasks and help the team adopt these tools in practice. Contribute to an internal knowledge base of AI use cases and best practices for CRM, acting as an AI advocate within the team. Stay on top of the evolving AI landscape (new models, tools, prompting techniques) and proactively share relevant developments with the team. **Qualifications** **What You Will Bring To The Ride** * Ability to work 40 hours per week during at least 6 months * Background: Bachelor's degree in Marketing, Business, Engineering, Data Science, or a related field. * AI Curiosity \& Strategic Thinking: You are genuinely excited about AI — you follow new developments, experiment with tools on your own, and can think critically about where AI creates real value vs. hype. * Execution Mindset: Proactive, hands\-on, energized, and ready to make things happen — even under tight deadlines or shifting scopes. * Communication: Exceptional verbal and written communication skills (English is a must). **Additional Information** At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. **Learn more about our Leadership Principles** **here****.** Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!