***"The world is yours with Meliá"*** Discover a boundless career path at Meliá, where growth and development opportunities are infinite. Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Join our exclusive loyalty program and enjoy unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts across a wide range of products and services, promoting an active and healthy lifestyle. **Job Mission:** Create memorable and personalized experiences for every guest, ensuring exceptional service at all times. Your goal is to guarantee a satisfying experience from arrival to departure, managing front office processes with quality, resolving inquiries and incidents, and contributing to the property’s positive image and reputation. **What will you do?** * Deliver warm, personalized service to each guest—using their name and anticipating their needs to exceed expectations. * Manage and update VIP guest profiles and preferences, ensuring information accuracy and compliance with current data protection regulations. * Carry out check-in and check-out procedures efficiently and smoothly, including digital tools where applicable, guaranteeing billing and payment accuracy. * Receive, manage, and resolve incidents or complaints with empathy, professionalism, and a customer satisfaction focus, escalating cases as needed. * Promote hotel services and identify upselling and cross-selling opportunities to enhance the guest experience and support revenue goals. * Maintain smooth communication with other departments, ensuring all relevant information reaches the front office team and department heads promptly. **What are we looking for?** * Education: University degree or vocational training (FP) in Tourism, Hotel Management, or a related field. * Languages: Advanced Spanish and English (a third language is valued). * Experience: Minimum 1 year in customer service, preferably in a hotel environment. * Knowledge: + Hotel operations and front office procedures. + Hotel management systems and security protocols. * Skills and qualities: + Excellent communication skills and strong customer orientation. + Ability to handle complaints with empathy and professionalism. + Organizational, planning, and attention-to-detail capabilities. + Proactive attitude, enthusiasm, and willingness to learn. **At Meliá, everyone is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and aligned with our Human Resources policies. Furthermore, we are committed to fostering an organizational culture rooted in effective equality across our entire workforce, and raising awareness about the need for collective and global action.* *We actively advance our commitment to* ***equality and diversity****, preventing any form of discrimination—particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *Additionally, we support the sustainable growth of our industry through a socially responsible human team. In this regard, our motto is “****Toward a sustainable future, from a responsible present****.” Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
