Front Office Manager

Description

Job Summary: We are seeking a talented and passionate Front Office Manager to manage check-in, in-house, and check-out procedures, ensuring high-quality service in a luxury environment. Key Highlights: 1. Be part of a team in an exclusive luxury paradise in Tenerife. 2. An opportunity to grow professionally in a dynamic environment. 3. Collaborate with an outstanding human team at a 5-star resort. **Description:** ---------------- Join our team at Abama Resort Tenerife! Located in an exclusive luxury paradise spanning 160 hectares of natural beauty on our wonderful island of Tenerife, Abama Resort stands out for its world-class gastronomic offerings and 5-star service, committed to delivering unforgettable experiences. We are currently seeking a talented and passionate Front Office Manager to join our team. At Abama, we value excellence and attention to detail, and we seek someone who shares our passion for hospitality and guest satisfaction. If you have prior experience in this role and are looking for an opportunity to grow professionally within a dynamic and rewarding work environment, we want to meet you! Come join our team, where every day presents an opportunity to create and promote unique experiences for our guests. **General Job Objective:** Responsible for managing guest check-in, in-house, and check-out procedures, ensuring quality service throughout the entire stay. **Main Responsibilities Include:** * Responsible for executing, developing, and maintaining excellent customer service during check-in, in-house, and check-out. * Plan daily room assignments, verifying reservations against required documentation and applying established room allocation criteria. * Review prepayments to prevent non-payment from agencies. * Daily upselling control: review previous day’s sales and record production to track monthly and annual targets. * Keep internal departmental procedures up to date. * Daily review of deductions – responsibilities, supporting documents, and justifications; cash management; cash count; settlement; and cash vouchers; management and control (charges and payments, credits, upgrades, complimentary stays, special rates, room blocks and unblocks); control of advances and invoices. * Control of TTOO/AAVV contracts and credit invoicing; invoicing for no-shows and cancellations. * Review of the police file and compliance with submission requirements per regulations. * Control of F\&B production (tickets, covers, and incidents). * Staffing control according to budget, occupancy, and operational needs. Preparation of work shifts in accordance with regulations and internal company agreements. * Establishment and implementation of individual evaluation and training plans for each team member. * Collaborate with the Revenue Department to maximize occupancy levels by reviewing and implementing revenue and pricing strategies. **Requirements:** * Minimum 2 years’ experience as Front Office Manager or Assistant Front Office Manager, preferably in 4- or 5-star hotels. * Advanced English proficiency. A third language — French and/or German — is desirable. * Higher education degree or bachelor’s degree in Hospitality, Tourism, or Business Administration. * We value attitude, proactivity, collaboration, and teamwork. **Offer:** Become part of an expanding project. Permanent full-time contract. Opportunity for professional career growth within our resort. Join a great team of professionals and an outstanding human team. We look forward to receiving your CV.