Internship: Customer Support Engineer Intern

Description

Summary: This internship involves working with server software solutions, consulting customers on IT topics, and collaborating on technical implementations. Highlights: 1. Work with server software solutions and IT backends 2. Consult customers on technical IT topics and questions 3. Resolve incidents and find clever workarounds for technical issues ### **Job Title** Internship: Customer Support Engineer Intern ### **Job Description** **Minimum required Education:** High School Diploma plus Active student status/enrollment at the University, College or Vocational Education. **Minimum required Experience:** No prior experience required. **Minimum required Certification:** N/A **Job title:** Customer Support – Digital Computational Pathology – Intern **Your role:** * Work with incidents of the server software solutions to Philips and Customer managed environments. * Consulting the customers on technical IT topics and questions. * Excel and data analytics. * Working together with scanner engineers to connect high resolution tissue scanners to the IT backends that you set up and maintain. * Work with server and storage hardware with Philips managed standardized platforms. * Resolving incidents and finding clever workarounds for possible technical issues. * Developing and maintaining implementation best practices, document procedures, standards, and configuration settings. * Providing technical contact to customers during the implementation phase and owning the customer experience to ensure successful delivery and installation. * Working as an active part of a project team to provide the customer with a predictable and professional delivery experience. Fluent Spanish and good English skills both written and oral. Italian and/or French could be a plus. * **You're the right fit if: (4 x bullets max)** 1\. Experience. 2\. Skills. 3\. Education. 4\. Team working. **How we work together** We believe that we are better together than apart. For our office\-based teams, this means working in\-person at least 3 days per week. Onsite roles require full\-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an office role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business . * Discover our rich and exciting history . * Learn more about our purpose . If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here . \#LI\_office