***“The world is yours with Meliá”*** Discover an unlimited career path at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. **Discover some of the benefits we offer:** * **My MeliáRewards:** Join our exclusive loyalty program and enjoy unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. **Mission** As *Creative & Insights Services Manager*, you will lead a strategic area within *Product & Brand Development*, aiming to enhance our guests’ experience and generate value for our hotel network. Creative & Insights Services brings together two specialized services supporting hotels in creating content and communication materials, as well as managing the Voice of the Customer—contributing to improved guest experience, operational efficiency, and business performance. You will be responsible for leading a multidisciplinary team, ensuring delivery of services of excellence, driving innovation and continuous improvement, and contributing to the area’s growth through service expansion and commercialization across our hotels. **Key Responsibilities** * Lead, develop, and motivate the Creative & Insights Services team, fostering a culture of collaboration, innovation, and results-orientation. * Define and drive the evolution of Creative & Insights Services, ensuring alignment with the Product & Brand Development strategy and business needs. * Drive the growth of Creative & Insights Services by identifying expansion opportunities, presenting and commercializing services to hotels, and supporting their implementation to maximize value delivered. * Ensure delivery of Creative & Insights Services, guaranteeing quality, consistency, and adherence to brand standards. * Analyze performance indicators, customer experience metrics, and operational efficiency data to identify improvement opportunities and drive action plans. * Manage the area’s budget (P&L), ensuring efficient resource management and achievement of financial objectives. * Collaborate closely with hotels, Business Areas, and corporate teams to identify needs and develop value-driven solutions. * Ensure compliance with service standards, response protocols, and brand tone of voice across all customer interactions. * Prepare executive reports and recommendations to support decision-making and foster continuous improvement. * Lead transformation and innovation initiatives, promoting the adoption of new tools, processes, and methodologies to increase the area’s efficiency and impact. **What We Are Looking For** We seek a candidate capable of leading teams, with strategic vision and customer orientation—able to combine creativity, analytical thinking, and business acumen to drive the evolution of our services and deliver a positive impact on the guest experience. **Requirements** * University degree in Tourism, Marketing, Communications, or related field. * Minimum 2 years’ experience in leadership roles related to Customer Experience, Marketing, or service management—preferably within the hospitality industry. * Experience leading multidisciplinary teams and cross-functional projects. * Strategic and commercial orientation, with ability to identify business opportunities, develop value propositions, and drive service expansion. * Analytical profile, with experience monitoring KPIs, budget management (P&L), and data-driven decision-making. * Excellent communication, negotiation, and influencing skills, with strong customer orientation and ability to manage relationships with multiple stakeholders. * Advanced level of English. **At Meliá, Everyone Is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by leadership commitment and aligned with the principles set forth in our Human Resources policies. Furthermore, we prioritize disseminating throughout our entire workforce a corporate culture committed to effective equality and raising awareness about the need for joint, global action.* *We actively promote our commitment to* ***equality and diversity****, preventing any form of discrimination—particularly based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our employees are fundamental to our success as a global company****.* *In addition, we advocate for the sustainable growth of our sector through a highly skilled, socially responsible human team. In this regard, our motto is “****Towards a Sustainable Future, from a Responsible Present****.” Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
