Customer Service Representative

Description

Job Summary: We are seeking a CUSTOMER SERVICE REPRESENTATIVE to manage the complete order cycle, ensure coordination, and guarantee smooth communication with customers and internal teams. Key Highlights: 1. End-to-end order cycle management from registration to delivery. 2. Coordination with warehouse and transportation for operational efficiency. 3. Smooth communication with customers and internal teams. We are seeking a CUSTOMER SERVICE REPRESENTATIVE to manage the full order cycle—from registration to delivery—ensuring coordination with warehouse and transportation. Your mission will be to guarantee administrative accuracy, operational efficiency, and smooth communication with customers and internal teams. On-site position \- Valencia city. A key role in order management and commercial operations, responsible for ensuring correct administrative processing, logistical tracking, and effective customer communication. Contributes to delivering efficient service, a positive customer experience, and smooth operational flow across departments. Main Responsibilities: * Process sales orders and manage associated documentation. * Coordinate with the warehouse department on order preparation and shipment. * Prepare documentation for domestic and international shipments. * Track shipments with transportation companies. * Inform and confirm order status and delivery dates to customers. * Manage incidents in coordination with the Customer Service and Logistics Manager. * Maintain up-to-date customer database in management systems. Requirements and Skills: * University degree or vocational training in Administration, Commerce, or related fields. * Prior experience in commercial administration and customer service. * Advanced level of English. * Proficiency in management systems (especially Business Central, Microsoft Power BI, and Outlook). * Strong organizational, planning, and attention-to-detail skills. * Customer-oriented mindset and communication skills. * Problem-solving ability and teamwork skills. Additional Requirements: * Full-time position. Temporary contract for replacement (interim position). Work Location: On-site position