ASSISTANT FRONT OFFICE MANAGER

Description

Job Summary: We are seeking a passionate Assistant Front Office Manager to deliver unique experiences and lead teams within the luxury lifestyle environment of Thompson Sevilla. Key Highlights: 1. Offer unique and authentic experiences to guests. 2. Lead teams and manage hotel operations in a dynamic environment. 3. Create emotional connections and foster brand loyalty. Summary Join the Thompson Sevilla Team! Let yourself be captivated by a luxury lifestyle experience. Who We Are Thompson Sevilla is where Sevillian culture, contemporary art, and luxury lifestyle converge. Here, we live our purpose: “We care for people so they can be their best.” This means we support you so you can grow, learn, and bring your best self every day. Because at Thompson Sevilla, people are at the heart of everything we do. We believe in the power of belonging and in cultivating a culture of care—where every talent feels like part of a family. Additionally, Hyatt has been recognized for over 10 years on the Fortune 100 Best Companies to Work For list, reflecting our commitment to inclusion, wellbeing, and talent development. Your Mission We are looking for an Assistant Front Office Manager to join our team. If you are passionate about delivering unique experiences, this is your place. What Will You Do Daily? * Manage guest arrivals and departures, ensuring a sincere, brand-spirited experience from the very first point of contact. * Monitor and resolve any issues arising during a guest’s stay, guaranteeing 100% satisfaction before check-out. * Set monthly goals and conduct daily tracking of departmental KPIs, guest satisfaction surveys, and loyalty programs. * Assign rooms respecting each reservation’s requests and preferences. * Ensure transparent and accurate cash handling in accordance with Hotel policies. * Maintain seamless communication with Housekeeping and Room Service departments regarding room assignments, room moves, new reservations, upselling, and guest requests, etc. * Promote a business mindset aimed at maximizing hotel revenue. * Manage resources efficiently in line with Hotel and Department policies and procedures. * Ensure staff are properly trained to fulfill their responsibilities, collaborating with the Training Department and delivering instruction aligned with Company philosophy and techniques. * Represent the Thompson brand in every interaction—creating emotional connections and consistently driving unique, unforgettable experiences that foster guest loyalty to the Thompson brand specifically and Hyatt overall. Qualifications What Would We Like You to Bring? * Advanced English proficiency (C1) with demonstrable international experience. * Prior team management experience. We seek a leader accustomed to a dynamic work pace. * Detail-oriented and proactive personality. * Previous experience in luxury hospitality. And What Can We Offer You? We are proud to care for our team—and therefore offer benefits that truly make a difference. * Your development is our priority; thus, we provide continuous training programs and opportunities for internal and international mobility. * Enjoy complimentary stays at our hotels worldwide and experience Hyatt firsthand. * Because inclusion and respect are central to our essence, we proudly cultivate a workplace where diversity is not only respected—but celebrated. We believe in equal opportunity and equity as foundational pillars of our culture. * Once per year, we gather with our talents to celebrate having the best team. * Through our Hystar program, the team votes each semester for the Star Talent who inspires colleagues. * Because wellbeing is one of our core values, we support you with Wellhub, psychological counseling, and more. * You’ll enjoy a competitive benefits package designed to care for you and recognize all you contribute—including exclusive discounts at our outlets and select nearby retailers. We Welcome You: We know many people only apply when they meet all job requirements. If you feel inspired to advance your career—go ahead and apply! We’d love to consider your experience and explore how you could help us make Hyatt even better! We are an Equal Opportunity Employer. We do not discriminate on the basis of race, gender, sexual orientation, religion, disability, or any other protected characteristic. In alignment with Hyatt’s values, we place people at the center of everything we do, value diversity, and foster an inclusive environment where everyone can grow, contribute their talents, and feel respected. \#CareConnectsUs \#Hyattcareers \#WorkatHyatt