Sales Representative

Description

Job Summary: We are seeking a passionate Sales Representative / Receptionist / Telephone Operator who loves pets and customer service, with commercial and organizational skills to manage services and ensure customer satisfaction. Key Highlights: 1. Personalized attention and pet well-being 2. Dynamic and growing environment 3. Passion for customer service and the pet world **JOIN VIVE AS A SALES REPRESENTATIVE / RECEPTIONIST / TELEPHONE OPERATOR AND BECOME PART OF OUR TEAM!** **About the Company:** At **Vive**, the dream resort for pets, we are passionate about providing our furry guests with an unparalleled experience. We offer a wide range of services—from veterinary clinic, grooming, and training to swimming pool, exclusive pet bar, and much more. With centers in Las Rozas de Madrid, San Sebastián de los Reyes, and two daycare facilities in central Madrid, we are open 365 days a year, always delivering the best possible care for pets—as if they were part of our own family. We take pride in a team that places personalized attention, affection, and pet well-being first. If you are passionate about customer service and wish to join a unique team, this is your opportunity! **Why Join Us?** If you are enthusiastic about the pet industry and have experience in customer service and sales, we’re looking for you! At Vive, we seek individuals with strong commercial skills and excellent organizational abilities to grow within a dynamic and expanding environment. If you live near our centers and are passionate about delivering outstanding service, we want to meet you! **Main Responsibilities:** * **Cross-selling of services:** Offer all relevant services to our customers to benefit their pets. * **Follow-up calls:** Conduct follow-ups on delivered services to ensure customer satisfaction. * **Customer service:** Handle customer inquiries via phone, WhatsApp, and email. * **In-person service:** Welcome and assist customers visiting our facilities, ensuring a positive experience. * **Reservation and appointment management:** Organize and coordinate customer bookings for all our services. * **Customer file management:** Keep customer and pet information up to date. * **Contract and documentation management:** Ensure proper handling of customer contracts and documentation. * **Live camera monitoring:** Monitor live cameras to provide customers with visual updates on their pets. * **Billing:** Issue invoices for services rendered. * **Task reporting:** Report progress and status of assigned tasks to the Manager. Salary: €1,500.00–€1,600.00 per month Benefits: * Company events * Option for an indefinite-term contract * Training program * Private medical insurance * Provided uniform Application Questions: * A driver’s license and personal vehicle are required for this position—do you have them? Experience: * Reception: 2 years (Mandatory) * Customer service: 2 years (Mandatory) Work Location: On-site employment