Administrative Assistant

Description

Job Summary: We are seeking an administrative assistant to provide support in an automotive sector company, handling customer service, appointment scheduling, and administrative tasks. Key Responsibilities: 1. Customer phone support and workshop appointment management 2. Proactive vehicle tracking and coordination with advisors 3. Basic administrative management and incident resolution We are seeking an administrative assistant to support an automotive sector company located in Alcobendas. Main responsibilities will include handling customer phone inquiries—addressing both after-sales service questions and managing workshop appointment scheduling, rescheduling, and cancellations. Proactive monitoring of vehicle status and coordination with service advisors will also be conducted in response to any incidents or specific customer requirements. Additionally, the role involves basic administrative management, including entering customer and vehicle information into the system, issuing and archiving relevant documentation for service interventions. Initial incidents and complaints will also be received and resolved, with follow-up conducted until full resolution is achieved. This is a full-time position of 40 hours per week, Monday through Friday, with a split shift from 08:00 to 17:00, including legally mandated breaks. * Minimum 6 months’ experience in a similar role. * We seek a committed individual. * Proximity of residence to the workplace is a plus. Spanish \- Advanced * Vocational Training (Medium Level).