Student Support and Administration

Description

Position Summary: Responsible for student services and administration, with a focus on student engagement, administrative support, and process improvement within an academic environment. Key Responsibilities: 1. Serve as the primary point of contact and guide for students. 2. Support the organization and efficiency of the Center's daily operations. 3. Contribute to process improvement and workflow optimization. Institutos Nebrija is seeking to incorporate a Student Services and Administration Coordinator into its team. ##### **Main Responsibilities:** Student Support * Act as the primary point of contact for students, providing clear and accurate information regarding courses, schedules, levels, and enrollment procedures. * Guide students through registration, placement testing, enrollment, and withdrawal processes. * Respond professionally and promptly to student inquiries in person, via email, and by phone. * Provide continuous support throughout the student experience, ensuring positive service delivery. Administrative and Operational Support * Maintain and update student records and databases. * Perform basic administrative and financial tasks, including support in billing, payment tracking, and simple accounting. * Support overall organizational structure and daily operational efficiency at the Center. * Coordinate with other university departments as needed, including Admissions, Finance, IT, and Academic Coordination. * Ensure consistency and accuracy of information provided to students. * Contribute to process improvement and workflow optimization. ##### **Requirements:** * Prior experience in administrative roles, student support, or academic environments. * Strong organizational skills and ability to manage multiple tasks simultaneously. * High attention to detail and precision in administrative processes. * Excellent communication and interpersonal skills, with a service-oriented mindset. * Proactive, solution-oriented profile with the ability to handle unexpected situations. * Comfort working with data and Excel, including basic reporting, tracking, and analysis. * Ability to work independently and collaborate effectively within a team. Additional Requirements: * Minimum education level: Bachelor's degree * Spanish: advanced/native level * English: high proficiency; C1 certification is preferred