Shift Leader

Description

Job Summary: At Foot Locker, the Shift Leader is critical to the customer experience and store success, supporting operations and leading the team. Key Highlights: 1. Create a world-class experience for customers. 2. Contribute to Foot Locker’s success — a step toward management. 3. Support the team in operations and inventory reduction. Overview: At Foot Locker, everything revolves around the customer experience. You must have a passion for service and creating a world-class experience for our customers. You will serve as a role model and help foster a high-energy atmosphere that builds deep, lasting connections with our customers and communities — both in-store and online. You will support the management team in maintaining control of store operations, such as visual merchandising and inventory reduction. Being a Shift Leader is a challenging and rewarding position that contributes to Foot Locker’s ongoing success and could be your first step into management. Responsibilities: As a Shift Leader at Foot Locker, you will: * Maintain a high-energy atmosphere. * Drive an outstanding Omni-channel customer experience that fosters customer loyalty. * Help train and inspire the team. * Bring fresh ideas on how to improve the customer experience and service. * Contribute to the team’s daily goals. * Stay informed about our product range. * Collaborate with store management to implement visual merchandising guidelines to elevate standards and drive commercial effectiveness. * Restock apparel and accessories throughout the day. * Provide a safe environment for team members and customers. * Support the Store Management Team in overseeing inventory reduction. * Exceed expectations in handling returns and payment processes. * Assist the Store Management Team as needed. Qualifications: You have: * At least one year of experience in a customer-facing environment. * Strong interpersonal and organizational skills. * The ability to empower the team. * A working knowledge of English and local languages. You are: * Energetic, dynamic, and ready to lead a team. * Willing to lead and take on increased responsibilities. * Practical and comfortable assuming responsibility. * A team player who can contribute to building an inclusive environment. * Service- and customer-oriented. * Passionate about fashion and sneakers. * Required to stand for most of your shift, plus kneel, bend, climb stairs, use ladders, reach, pull, and lift weights between 2 and 14 kg. * Required to work evenings, weekends, and holidays. * Occasionally required to make local travel. * Expected to maintain minimal noise levels in the store. Benefits: What do we offer? * Employee discount of 30%–50% * Access to Well Hub plans * Access to the Enrich platform (dedicated to financial wellness) * Variable pay component based on performance against specific metrics