Collections Manager

Description

At **GO\-results**, we are a rapidly growing training company. We offer a diverse catalog of training programs and serve a community of over 120\.000 students. To continue delivering top-tier service and maintaining the financial health of our projects, we seek to hire a specialist in collections management. A small percentage of our students experience payment irregularities due to various circumstances. Your primary mission will be to contact them to help resolve their situation in a close, efficient, and results-oriented manner. **Responsibilities and duties:** * **Contact management:** Contact clients who have not paid their monthly fee for any reason via telephone calls and continuous follow-up via chat. * **Advisory support:** Inform clients about their outstanding payment and remind them to settle it promptly. * **Monitoring and recordkeeping:** Maintain detailed records and track each case within our system. **Position conditions:** * **Working hours:** Monday to Friday, 10:00–18:30 (including a 30-minute lunch break). 40 hours per week. Weekends off! * **Fixed salary:** €2,000 per month. * **Variable compensation:** Commissions of up to €1,500 additional, based on recovery results achieved. Your total monthly salary will range between €1,500 and €3,000 depending on your performance. **Mandatory requirements:** * **Proven experience in debt recovery and overdue payment management.** * Excellent verbal communication skills (for phone calls) and written communication skills (for chat follow-up). * Proficient use of Excel for data registration and tracking. * Proactive, organized profile with clear goal-oriented mindset. **Bonus points for your application:** If you wish to stand out in the selection process and have your profile reviewed on priority, please send us a brief **video\-selfie introduction** explaining your debt recovery experience to: **rrhh@tradeando.net** Salary: Starting from €2,000.00 per month Application questions: * Do you have prior, verifiable experience in debt recovery and overdue payment management? * How many years of specific experience do you have in debt recovery and debt collection? * In your previous debt recovery role, how many telephone calls did you make on average per day? * Have you previously managed the collection of monthly fees, subscriptions, or recurring services? * Are you proficient in Microsoft Excel for database registration and tracking? * How many months/years of experience do you have providing customer support or user follow-up via written channels (chat/WhatsApp)? Work location: Remote