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Job Summary: RIB is seeking a Technical Support Technician for Presto who enjoys solving technical challenges, clearly explaining solutions, and becoming a software specialist. Key Highlights: 1. Provide high-quality technical support for Presto to customers and distributors. 2. Analyze, reproduce, and resolve functional and technical incidents. 3. Collaborate closely with development, product, and commercial teams. Driven by transformative digital technologies and trends, we are RIB and have set ourselves the mission to propel the industry forward and make engineering and construction more efficient and sustainable. Building on extensive industry expertise and best practices—and placing our people at the heart of everything we do—we deliver world-leading end-to-end lifecycle solutions that empower our industry to build better. With a steadfast commitment to innovation and a forward-looking perspective, RIB comprises over 2\.500 talented individuals who bring our software to more than 100 countries. We are experienced professionals from diverse cultures and backgrounds, collaborating closely to deliver transformative software products, innovative thinking, and professional services to our global market. The strength of our teams worldwide enables sustainable investment in and enhancement of our products, keeping our customers at the forefront of engineering, infrastructure, and construction technology. We know our success lies in our people. Join us to become part of a global force that leverages innovation to improve how the world builds. Learn more at RIB Careers. At RIB Software, technical support is much more than answering questions… it’s a key part of how we build a great product. Our support technicians are hands\-on experts who really know Presto, understand how our customers work, and care about helping them succeed. From our Madrid office, we develop and support Presto, the leading cost management and planning software in Spain and Latin America, used every day by thousands of construction professionals. As Presto continues to grow, we’re expanding our support team with people who want to make a real impact on users and on the product itself. If you enjoy digging into technical challenges, explaining solutions in a clear and practical way, and becoming a true specialist in the software you support, you’ll feel right at home in this role. **Key responsibilities** ======================== * Provide high\-quality technical support for Presto to customers and certified resellers * Analyze, reproduce, and resolve functional and technical incidents, going beyond surface\-level answers * Perform quality control and testing, identifying issues before they reach customers * Deliver training sessions, courses, and webinars, helping users master Presto * Create and maintain clear, high\-value user documentation and technical materials * Work closely with development, product, and commercial teams, acting as the voice of the user **Essential requirements** ========================== * Bachelor’s or Master’s degree in IT, Computer Science, Engineering, Architecture, Construction, Business Management, or similar * Native or C2\-level Spanish (written and spoken) and English at B2 level or higher * Strong communication skills with a genuine service mindset * Analytical thinking and structured problem\-solving approach * Proven ability to collaborate effectively within cross\-functional teams * Motivation to build a long\-term career in a global, market\-leading software company Advantageous * Experience using Salesforce or similar CRM/support tools * Experience supporting or working with ERP, cost management, or planning software * Understanding of construction processes, project control, or cost estimation Motivated by our values and vision, we drive digital transformation for our customers, for a digital, more efficient, and more sustainable engineering and construction industry. “Building Better Together” is more than just a slogan for us. Because, alongside our customers, you are our priority. To help you fully develop your passion for your work, we support you with: * A structured start: individual onboarding, organized networking. * Goodies like: Life cover and health insurance and Company Share Ownership Program (WESOP). * A modern working model: trust\-based working hours, flexible working hours, possibility of hybrid working. * Career development/ prospects: Team or role\-based development/ training, individual development/ training, national and international career prospects within the RIB Group or Schneider Electric. RIB may require all selected candidates to pass an experience and background check prior to commencing employment. Background verification will be conducted in accordance with local laws and may, subject to such laws, include verification of educational qualifications, employment history, work authorization, criminal records, identity verification, and credit checks. Certain positions handling sensitive personal and/or third-party data may require additional screening criteria. RIB is an equal opportunity employer. We are and remain committed to being an exemplary employer with an inclusive culture, fostering a work environment where all employees are treated with dignity and respect. We value the diversity and experience that individuals from different backgrounds bring to our business. Join RIB to create transformative technology that empowers our customers to build a better world. ### **Building Better Together** ### **About Us** Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end\-to\-end lifecycle solutions that empower our industry to build better. With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting\-edge of engineering, infrastructure and construction technology. We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.
