Key Account Specialist

Description

Job Summary: We are seeking a Key Account Specialist for Madrid to drive new sales and retain key customers, building strong relationships and expanding our market presence. Key Highlights: 1. Continuous support with freedom to grow and practical mentoring. 2. Comprehensive training with specialists and a smooth transition supported by the current Key Account Specialist. 3. A human-centered and positive environment that values autonomy and professional growth. **Key Account Specialist** ========================== Location: Remote, MD, ES, 28923 On\-site or Remote: Remote REQ ID: 48013 *For over eight decades, our employees have helped customers worldwide manufacture with precision and efficiency—from aircraft to electric vehicles and medical devices. Our commitment to excellence is not just a goal: it is embedded in everything we do. We believe in the power of collaboration and individual accountability, where every voice is valued and every team member plays a critical role in shaping our future. Together, we push beyond the limits of what’s possible—driving change and transforming how everyday life is built.* **Key Account Specialist** We are seeking a Key Account Specialist for the Madrid area to drive new sales and retain key customers within our territory. You will be responsible for establishing strong relationships with strategic accounts and expanding our market presence. Your role will include identifying business opportunities, conducting regular customer visits, and delivering exceptional technical support. You will work closely with internal teams to ensure customer satisfaction and achievement of business objectives. This position will enable you to represent Kennametal at key industry events and trade fairs. **Key Responsibilities** * Establish, develop, and retain business with assigned accounts + Identify and acquire new customers + Develop customer relationships and expand KMT product offerings at customer facilities + Track quotations + Identify and explore new sales potential * Plan and conduct regular customer visits, and provide after-sales support * Lead price negotiations to achieve sales profitability * Define technical parameters and performance data for quotations * Increase customer satisfaction * Customer service and after-sales support * Continuously update market and product knowledge * Report sales activities and sales forecasts in weekly and monthly reports; timely use of CRM and KMT reporting tools * Collaborate closely with Customer Service, Engineering, Product Management, Quotation/CSD, Services, manufacturing plants, etc., to meet sales plans, on-time delivery, and quality goals * Plan, prepare, and represent the company at customer events and trade fairs **Requirements** * Commercial or technical degree (Bachelor’s, Mechanical Engineering) or equivalent qualification * Minimum 3\-5 years of sales experience * Several years of machining experience with CNC machines and tooling systems (turning, milling, drilling) * Knowledge of manufacturing strategies * Solid understanding of production processes, quality systems, and requirements * Understanding of business contexts * Experience interacting with and negotiating with customers at various levels * Strong commercial and sales skills * Ability to identify customer needs and present corresponding benefits * Excellent communication and presentation skills * Confident and persuasive appearance when engaging with customers * Project management experience * Ability to navigate complex organizational structures at customer sites * Willingness to travel, including overnight stays * Preferably with an established network in the Metal Industry (Aerospace, Defense, Medical, General Engineering, Energy & Transportation, etc.) **What We Offer** * **Continuous support with freedom to grow**: You will have the backing of an experienced team—including the Madrid office manager—and support from a Customer Service Representative (CSR). Initially, you will work alongside the current Key Account Specialist, who will personally introduce you to customers during a dedicated transition and training period. * **Comprehensive training**: You will receive initial training from specialists across different areas (milling, turning, drilling), followed by hands-on mentoring until you feel fully prepared. * **Excellent conditions**: You will enjoy a high-quality company car and accommodation in reputable hotels during business travel. * **Attractive working territory**: Your primary territory will be southern and southeastern Madrid, with opportunities to expand into new customers in the central region. * **A human-centered and positive environment**: We value respectful, professional, and constructive interactions. We seek individuals who can genuinely connect with customers. If you possess machining expertise, commercial experience, and enthusiasm to grow in an environment that values both your autonomy and professional development, we want to meet you! **Job Segment:** CRM, Customer Service, Technology