Receptionist

Description

Job Summary: O7 Hotels is seeking a Receptionist for a 4-star hotel, responsible for customer service, reservation management, and front desk operations with excellence. Key Highlights: 1. Joining a stable project within a growing company. 2. Real opportunities for professional development and internal promotion. 3. A dynamic, collaborative environment focused on continuous improvement. **Description:** ---------------- ***Who Are We?*** ***O7 Hotels,*** the hotel management division of the **World2Meet** group, is currently undergoing rapid expansion and growth. We manage 3- and 4-star hotels with a strong commitment to service excellence, innovation, and the professional development of our teams. We are looking to hire a **Receptionist** for one of our 4-star hotels in **Lanzarote**, contributing to ensuring an outstanding guest experience from the very first point of contact. ***Your Mission*** To manage and deliver front desk services, ensuring agile, friendly, and professional guest interaction throughout all stages of their stay, in full compliance with departmental procedures and hotel quality standards. ***What Will You Do Daily?*** * Greet and check-in guests upon arrival and bid farewell during check-out. * Manage individual reservations and resolve related inquiries. * Provide information about the hotel, its services, and the surrounding area. * Handle guest requests, incidents, and complaints, ensuring effective resolution. * Perform billing, cash collection, and daily cash reconciliation. * Maintain smooth communication with other departments (Housekeeping, Maintenance, F&B). * Register and update relevant information in the PMS system. * Ensure accurate handover of information between shifts. * Apply hotel quality standards and internal procedures. * Support upselling and cross-selling initiatives for hotel services. * **Requirements:** --------------- ***What Do We Need From You?*** **Mandatory** * Prior experience in hotel front desk operations. * Strong customer orientation and communication skills. * Organizational ability and problem-solving capacity. * Advanced level of English. * Proficiency in hotel PMS systems. * Basic administrative skills. **Desirable** * Experience in 3* or 4* hotels. * Knowledge of additional languages. * Teamwork capability. * Proactivity and commitment to continuous improvement. ***What Do We Offer?*** Join a 4* hotel in an established destination. * A stable project within a growing company. * Real opportunities for professional development and internal promotion. * A dynamic, collaborative environment focused on continuous improvement. ***Are You Interested?*** If you wish to join a dynamic team dedicated to delivering excellent customer service, we look forward to meeting you!