Portuguese Customer Support Agent (based in Spain)

Description

**Customer Support Agent – Native Portuguese Speaker (Fuengirola, Spain)** At Sector Alarm, we believe outstanding customer service is the foundation of a successful company. If you enjoy communicating, solving challenges, and working in an international environment, this opportunity is for you! **As a Customer Support Agent, your responsibilities include:** * Supporting customers via phone, e\-mail, and chat. * Resolving inquiries and issues by providing quick and effective solutions. * Accurately recording information and updates in internal systems. * Providing technical support and scheduling maintenance and/or repair services. * Performing administrative tasks (e.g., invoices and commercial contracts). * Collaborating with other departments to continuously improve service. **Requirements:** * Native fluency in Portuguese (spoken and written). * Good command of English (mandatory) and Spanish (an advantage). * Valid work authorization in the EU. * Prior experience in customer service or sales in Portugal (or serving Portuguese-speaking customers). * Excellent communication and empathy skills. * Ability to work autonomously, with focus and a strong sense of responsibility. * Familiarity with CRM tools and Microsoft Office. * Availability to work 8 hours per day on rotating shifts between 10:00 and 20:00 (Monday to Friday). *Note: The schedule may include Saturdays in the future.* * Willingness to work at our Customer Support Center – Fuengirola, Málaga. **What We Offer:** * Comprehensive and structured onboarding (4 weeks of initial training). * Permanent employment contract (full-time). * Fixed salary \+ performance bonuses. * Free breakfast and lunch at the company cafeteria. * Social events and activities throughout the year (such as our famous annual Kick\-Off). * Genuine opportunities for personal and professional growth within the company. **Application** **Submit your CV in English and join our team!** **Attention: We do not accept CVs by e\-mail**. **Applications must be submitted exclusively through the link provided here.** To learn more about our workplace culture, visit our Instagram: @sectoralarmcs