IT Systems Administrator, Biscay

Description

Job Summary: This IT Systems Administrator role involves providing first-level end-user IT support, managing user requests, and resolving technical incidents. Key Highlights: 1. First-level end-user IT support 2. Management of support requests through various channels 3. Review and adjustment of IT equipment in meeting rooms IT Systems Administrator This contracted service comprises first-level end-user IT support (CAU), including the receipt, registration, and management of all user support requests, as well as resolution of first-level end-user IT support requests via all established channels (ticketing tool, email, and telephone), for both on-site and remote users, whenever they encounter any need or issue while using the IT services provided to them by the Information Technologies department. Additionally, the service includes reviewing and adjusting the IT equipment in meeting rooms, and providing assistance in those rooms whenever deemed appropriate. Windows,iOS, Office 365, Adobe Acrobat Reader, AutoDesk, AutoCad