Field Technician N1

Description

Job Summary: We are looking for a Field Technician for our User Support Center to join a team that humanizes technology by resolving service requests and ensuring SLA compliance. Key Highlights: 1. Be part of a team that humanizes technology with a startup mindset. 2. Handle service requests and document solutions. 3. Opportunity for personal and professional growth with a positive impact. Barcelona \- Posted on 5/13/2026 #### **Humanizing Technology.** We are a large company with a startup mindset. We organize ourselves into expert knowledge units that collaborate closely with one another. Therefore, we seek **curious individuals**, who are **motivated by challenges and eager to grow personally and professionally**, and who wish to join our team to make a **positive impact** on the world through technology. **ARE YOU READY FOR THE CHALLENGE?** ------------------------ As a **Field Technician**, you will join our **User Support Center**, where we take responsibility for multi-client support certified under ISO 20000 and apply industry-standard methodologies such as ITIL. Our User Support Center has implemented a talent management approach focused on enhancing team well-being and performance. **WHAT WILL YOU DO DAILY?** ------------------------------- * You will handle service requests from our clients in the Workplace domain. * You must understand the client’s request, identify and apply the best known solution within our systems. In cases where no documented solution exists, you will collaboratively identify, implement, and help document the solution with your colleagues. * You will monitor open cases to ensure proper SLA compliance. **WHAT DO WE EXPECT FROM YOU?** ------------------------- * Higher vocational training degree in Computer Systems Administration, or currently pursuing it. * Languages: + English required at minimum B2 level + Catalan required at minimum B2 level #### **WHAT WILL YOU FIND AT SEIDOR?** * **A diverse team**. We respect differences that make us more human. * **Team spirit**. We work collaboratively and learn from each other. * **Flexibility and work-life balance**. Remote work is in our DNA. We promote flexible working hours and offer shortened workdays on Fridays and during July and August. * **Continuous learning**. Training in languages, technical skills, certifications, etc. * **Personalized career development**, empowering you to decide how far you want to go. * **Autonomy**, along with the opportunity to propose and drive new initiatives. * **Flexible compensation program**: daycare, meal, transportation vouchers, and private health insurance. * **Exclusive discounts and special conditions** on technology, leisure, travel, etc. * You can participate in **social and environmental initiatives**. * If you have international aspirations, **we operate in 45 countries**. **Join our team and help us humanize the world through technology!**