Customer Service Technician - Night Shift

Description

Position Summary: Provides customer service at POBLE ESPANYOL, ensuring a satisfactory experience through reservation management, information provision, and incident resolution. Key Responsibilities: 1. Customer service and incident resolution 2. Collaboration in special events and access management 3. Box office duties and cash reconciliation Job Description This vacancy involves serving customers visiting POBLE ESPANYOL, guaranteeing their satisfaction with the site experience. Required Profile * Friendly, empathetic, discreet, and helpful individual. * Ability to serve customers and resolve incidents. * Professional appearance and proactive attitude. Required Knowledge * Catalan * Spanish * English Responsibilities and Tasks: * Handle restaurant reservations and indicate locations. * Provide detailed site information (e.g., floor plan) to ensure a satisfactory visit. * Generate delivery notes for restaurants and nightclubs specifying the number of customers, for subsequent billing by Administration. * Assist with wristband distribution or guest list management during special events. * Monitor group or visitor attendance status via the company’s management system (IGC Manager). * Report any incidents or relevant information occurring during the shift to the Night Coordinator for handling or escalation to the appropriate department. * Report incidents affecting establishments within the site (e.g., keys, lighting, etc.). * Send an email to coordinators if any audio guides have not been returned upon site closure. * Ensure * that the entire entrance area, overhead signage, and graphic materials are properly collected and organized. Box Office Duties * Sell tickets at the box office. * Reconcile cash at the end of the shift. * On Sundays, accompany security personnel to transport and store the cash drawer in the office. Special Responsibilities on Weekends and Nightclub Openings * From 00:00 h Monday to Friday or during weekends, when a nightclub opens, count incoming customers using a clicker. Subsequently provide this count to the Night Coordinator for delivery note generation and subsequent billing by Administration.