Customer Retention and Loyalty Teleoperator - AFTERNOON SHIFT

Description

Job Summary: Phone-based customer service for corporate and business clients, handling cancellations, performing retention and loyalty activities through cross-selling to maximize benefits. Key Highlights: 1. Stable and growing project. 2. Prior training for rapid adaptation to the service. 3. Focus on equality and diversity, integration of people with disabilities. **Description:** ---------------- Servinform is a service company specializing in BPO and Call Center projects, composed of over 6,000 professionals managing services for more than 1,500 client companies. **Main Responsibilities:** * Receiving calls from companies and businesses that have contracted a service or product with the operator. * Assisting portfolio customers who wish to cancel their service with the company. * Retaining customers by resolving the issue that triggered the cancellation request (if any) and/or by offering deals, promotions, and special packages. Performing loyalty activities (cross-selling), helping our customers achieve maximum benefit. * **Our Offer:** * Pre-contractual training (unpaid and selective), enabling you to quickly adapt to the service. Five training days from 9:00 to 15:00 at our offices starting June 8. * Stable and growing project. * Immediate hiring. * 30-hour weekly schedule on fixed AFTERNOON shifts (15:00–21:00 or 16:00–22:00), Monday to Friday. * Salary according to the Collective Agreement (Call Center): 30 h/week = €1,098 gross/month + **Performance-based variable pay** + Prizes. * **Permanent contract.** * Call Center Collective Agreement and position category: Specialist Teleoperator. * Location: Paseo Arco de Ladrillo, Edificio Madrid (Valladolid). **Are you interested?** *\*\*"No sector of our society can be understood without gender equality and the integration of people with disabilities. Therefore, at Grupo Servinform, we consider equality and diversity as essential factors for social progress, working daily to achieve this goal."* **Requirements:** --------------- * Customer service experience. * Sales experience. * Proficiency in office applications; ability to operate multiple applications simultaneously. * Capacity for learning and interest in the Telecommunications sector. * Preferred: Customer service experience in the telecommunications sector and technical support experience.