Technical Support Expert

Description

**Location: Zaragoza, Zaragoza, Spain** **Request ID:** **88132** **We Elevate… Urban Quality of Life** ==================================== Every day, our elevators, escalators, and moving walkways safely transport over 2\.000 billion people. As part of the Schindler team, you will contribute to improving people’s quality of life and making places more accessible, inclusive, and sustainable for everyone. We combine innovation with safety, always adhering to the highest ethical standards, ensuring unity and respect among colleagues and our environment. When you join us, you become part of our story and help shape our future. **Join Us As** **Technical Support Expert** =========================================== #### **Your Mission Will Be:** At Schindler Iberia, we are seeking a technically skilled individual with a passion for knowledge sharing to join our Technical Management team as a Technical Support Expert. You will be part of the Technical Support team within our Technical School—a key area providing direct support to operations and contributing to the continuous development of our field teams. This is a high-impact role where you will combine complex problem-solving with technical training and development for our professionals. Your mission will be to lead technical support and training activities, helping resolve complex malfunctions and enhancing the technical capabilities of our teams. Key Responsibilities: * Provide telephone support for resolving complex malfunctions (IE/NI/REP/MOD). * Conduct on-site interventions to support resolution of highly complex technical incidents. * Design and develop technical training content. * Deliver training to company technicians. * Create operational simulators for use in training and remote support. * Prepare and maintain reference technical documentation. #### **What Do You Need to Succeed?** * We seek a candidate with technical education in electricity, electronics, or computer science (engineering qualifications are an asset), experience in the vertical transportation sector—particularly in escalators—and solid knowledge of control systems as well as mechanical operation of elevators and escalators. * Strong communication and pedagogical skills, ability to work collaboratively, and proficiency with Microsoft 365 tools (Word, Excel, SharePoint, Power BI, Teams) are essential. Intermediate English and Portuguese language skills are valued. * This position is especially suitable if you have held roles such as Specialist Technician, Support Technician, Notification Technician, Repair Technician (with notification experience), Qualison Technician, Technical Trainer, or CPSY Technician. * We seek a candidate available for approximately 30% travel, holding a valid driver’s license, and **preferably based in Zaragoza**, although we will also consider applications from **Madrid, Barcelona, Málaga, or other locations with excellent connectivity.** #### **What Do We Offer?** * The opportunity to improve people’s quality of life. Help shape a company delivering high-quality products and services trusted daily by two billion people worldwide. * Accelerate your development. We support your growth by providing the resources needed to enhance your capabilities and access opportunities that advance your professional career. * Grow within a diverse and inclusive environment. Through local and global initiatives, we foster a culture of inclusion that celebrates diversity and ensures equitable growth opportunities. * A professional development opportunity within the Technical School, acquiring key competencies to progress toward roles such as Technical Zone Manager or Supervisor. * Competitive salary with a 13% variable component linked to objectives. * (Note: this position does not include a company car). #### **We Elevate… Your Career** Join our team and help us improve people’s quality of life and drive innovation—always with safety and sustainability at the core. We value your skills and personal perspectives, as together we will shape today’s and tomorrow’s sustainable cities. **Are you ready to embark on a new journey? Join the \#SchindlerTeam! Learn more on our** **careers website****.** *At the Schindler Group, we value inclusion and diversity and practice equity to create equal opportunities for all individuals. We strive to ensure all qualified candidates are considered for employment regardless of age, race, ethnicity, color, religion, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics, health status, or disability.* *Any unsolicited recruitment agency submissions will be deemed rejected and do not constitute any offer from a recruitment agency.*